Senior ServiceNow Developer

Intact Technology • Reston, VA

3d • Remote

About The Position

We’re hiring a sharp, self-driven ServiceNow Developer to support outcome-based IT transformation for federal clients. As a ServiceNow Elite Partner, we design and deliver secure, scalable ServiceNow solutions that modernize service delivery, automate workflows, and improve operational performance. If you’re strong in ITSM, enjoy consulting-style delivery, and want your work tied to measurable outcomes - we want to meet you.

Requirements

• 5+ years ServiceNow development experience
• Strong ITSM expertise (Incident, Problem, Change, CMDB, Catalog, etc.)
• Strong ServiceNow scripting/configuration skills (Business Rules, Script Includes, Client Scripts, ACLs)
• Proficiency in JavaScript and REST/SOAP API integrations
• Experience delivering in Agile/Scrum
• Strong consulting mindset and stakeholder communication
• ServiceNow certifications (CSA, CIS-ITSM, CAD, etc.)

Nice To Haves

• Experience supporting federal clients or regulated environments

Responsibilities

• Build and enhance ServiceNow ITSM solutions aligned to federal modernization goals.
• Deliver in an outcome-focused model (e.g., improved SLA performance, reduced MTTR, stronger CMDB maturity).
• Collaborate with consultants, architects, and client stakeholders to translate mission needs into platform capabilities.
• Lead development across scripting, automation, and integrations (Flow Designer, JavaScript, REST/SOAP).
• Support delivery end-to-end: requirements → build → test → deploy → optimize.
• Ensure stability, performance, and secure configurations in regulated environments.
• Mentor junior developers and contribute to best practices.

Benefits

• Ongoing personal and professional development opportunities.
• Flexible paid time off, plus 12 paid holidays.
• Premium healthcare plans — Medical, Dental, Vision — including HSA and FSA options.
• Qualified 401(k) program.
• Virtual happy hours and team-building events.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed