SENIOR SERVICENOW DEVELOPER

Compass Group

9d•$130,000 - $140,000

About The Position

We are CDAI—the data and artificial intelligence engine of Compass Group North America. We design and deliver custom, in-house solutions tailored to the unique complexities of food service and hospitality. Our work is grounded in strong data foundations, layered with AI to enhance forecasting, streamline operations, and enable better, faster decision-making across Compass Group. With deep integration into the business and a commitment to white-glove service, CDAI empowers associates, clients, and customers through innovative, future-forward technologies.

Requirements

3–5 years hands‑on ServiceNow development with Flow Designer, -flows Approvals, Catalog Items, Client Scripts, and Script Includes.
Experience working with custom scoped applications, ACLs, Client Scripts, Business Rules
Familiar with OOTB functionality and knowing when to configure the application vs customize it
Knowledge on ServiceNow best practices and platform principles
Experience with IT Service Management (ITSM), Customer Service Management (CSM), SPOKE/Integration Hub
Proven experience integrating ServiceNow with external systems (REST/S3) and handling payloads end‑to‑end.
Comfortable working with data governance concepts and inbound data patterns (import sets, transforms, coalesce).
Strong debugging instincts—know where to look, how to log, and when to fail fast.
Clear communicator who can explain trade‑offs to non‑developers and keep stakeholders aligned.
Experience working in Agile (stories, acceptance criteria, iteration cycles) and supporting UAT.

Nice To Haves

ServiceNow Certified Application Developer (preferred)
Familiar with ITIL and Service Management processes
Any agile training and/or certificate

Responsibilities

Build and maintain controller flows and reusable subflows for multi‑step vendor processes (approvals, tasks, pre/post‑integration steps).
Develop catalog items, client scripts, and script includes; keep forms and MRVS logic clear and maintainable.
Design and support REST/S3 integrations (payload creation, status checks, work notes, retries).
Work with large inbound data sets—map, coalesce, and govern data as it lands in ServiceNow.
Implement robust error handling and validation; read logs, trace failures, and fix root causes.
Model and use key data relationships (vendor, contracts, approval steps, hierarchy, category codes).
Demo your work to stakeholders; build quick POCs when we need to test an approach.
Collaborate in Agile ceremonies; refine stories, meet acceptance criteria, and iterate quickly.
Support UAT—prep data, triage issues, and close feedback loops with admins and fulfillers.
Partner with platform admins and project leadership to keep releases smooth and predictable.