Senior ServiceNow Developer (310)

iTech AG • Arlington, VA

3d

About The Position

iTech AG is seeking a Senior ServiceNow Developer to support a federal program by designing, developing, and enhancing ServiceNow solutions in a secure, scalable, and compliant environment. This role serves as a senior technical contributor responsible for building high-quality platform functionality, developing user-facing portals, and supporting core ServiceNow capabilities aligned to mission and business needs. The ideal candidate brings strong hands-on ServiceNow development experience, deep familiarity with portal technologies, and the ability to work collaboratively within Agile and SAFe delivery environments. This role requires a developer who can translate requirements into maintainable, performant ServiceNow solutions while adhering to federal standards and best practices.

Requirements

• 5+ years of hands-on ServiceNow development experience
• Strong experience developing custom ServiceNow applications and platform configurations
• Hands-on experience with ServiceNow portal development (Service Portal and/or UI Builder)
• Proficiency with ServiceNow scripting (JavaScript, Glide APIs)
• Experience working in Agile or SAFe delivery environments
• Bachelor’s degree
• ServiceNow CSA
• ServiceNow CAD
• Ability to obtain and maintain a Public Trust
• Pursuant to government contracts, US Citizenship is required

Nice To Haves

• ServiceNow Certified Implementation Specialist (CIS):
• CIS – IT Service Management (ITSM) or
• CIS – Customer Service Management (CSM)
• Experience supporting federal government programs
• Strong experience with Service Portal, UI Builder, and user experience design
• Experience configuring ITSM and/or CSM modules
• Familiarity with ServiceNow data model and performance optimization
• Strong problem-solving, communication, and collaboration skills
• Experience supporting DevSecOps-aligned Agile teams

Responsibilities

• Design, develop, and configure ServiceNow solutions to support federal program requirements
• Build and maintain custom applications, workflows, business rules, and UI policies
• Develop and enhance ServiceNow ITSM and/or CSM functionality
• Design, develop, and support ServiceNow portals and web-based user experiences, including Service Portal and/or UI Builder
• Collaborate with ServiceNow Architects to implement scalable, standards-based solutions
• Participate in Agile and SAFe ceremonies, including sprint planning, reviews, and retrospectives
• Perform code reviews and ensure adherence to development standards and best practices
• Support platform upgrades, patching, and performance tuning
• Troubleshoot and resolve ServiceNow defects and production issues
• Ensure configurations and customizations align with federal security and compliance requirements
• Contribute to technical documentation and knowledge sharing across the team
• Support and enhance CSM knowledge enablement through Knowledge Base integration, taxonomy improvements, and self-service experience optimizations
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level