Senior ServiceNow Business Analyst
About The Position
AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. As a ServiceNow Senior Business Process Consultant (internally known as Senior Analyst), you will utilize your extensive business process expertise and experience to define and design customer solutions utilizing the ServiceNow platform. You ensure development efforts are well documented and delivered with quality, owning the overall outcome of your projects. Hybrid: 1-2 days per week in downtown Nashville
Requirements
- Business process experience on multiple suites and process areas outside of that suite within the ServiceNow platform
- Strong functional knowledge of multiple ServiceNow suites in addition to ITSM
- Able to discuss business requirements on integrations between ServiceNow and third party tools
- Strong presentation skills
- Strong project and situational awareness
- Strong communication skills
- Strong attention to detail
- Strong customer service skills
- Self-starter
Nice To Haves
- Certified System Administrator preferred
- Prior development and/or architecture experience strongly preferred
Responsibilities
- Coordinate with stakeholders to gather requirements
- Translate business requirements into technical specifications
- Assist with client demos, working sessions, and workshops
- Maintain documentation and Knowledge articles
- Contribute to projects/programs that may address future concepts, products, and technologies
- Serves as the single point of contact for all sprint work for the other BA/BPCs on the team
- Help to direct more junior members of the team
- Assist with managing SDLC related ceremonies
Benefits
- Medical, Dental, and Vision Insurance
- 401(k)
- Paid company holidays
- Paid time off
- Paid parental and caregiver leave
- Plus more! See benefits https://www.aheadbenefits.com/ for additional details.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
