Senior ServiceNow Administrator - Secret clearance

PGTEK • Fort Meade, MD

23h • $110,000 - $150,000 • Hybrid

About The Position

We are seeking a Senior ServiceNow Administrator to support a federal customer operating within a secure, compliance-driven environment. This role is responsible for platform administration, configuration, governance, and operational sustainment across a cleared infrastructure. The ideal candidate brings deep ServiceNow platform expertise, experience supporting federal or DoD environments, and strong collaboration skills to engage technical and government stakeholders. This is a long-term program supporting mission-critical systems.

Requirements

• 5–8+ years of ServiceNow administration experience
• Strong knowledge of: ITSM processes CMDB management Service Catalog Flow Designer
• Experience performing platform upgrades and instance management
• Experience managing update sets and release processes
• Strong troubleshooting and root cause analysis skills
• Experience supporting federal, DoD, or highly regulated environments
• Excellent documentation and communication skills
• Active Secret Clearance
• U.S. Citizenship required

Responsibilities

• Platform Administration & Sustainment
• Administer and maintain ServiceNow across DEV, TEST, and PROD environments
• Perform instance upgrades, patching, and vulnerability remediation
• Manage users, groups, roles, and ACLs in alignment with federal security policies
• Monitor system performance, platform health, and availability
• Provide Tier 2/3 support for escalated issues
• Manage update sets and deployment processes
• Configuration & Automation
• Configure and maintain: Business Rules UI Policies Client Scripts Flow Designer workflows Service Catalog items Service Portal components Support modules such as ITSM, ITOM, HRSD, SecOps, or CSM
• Implement workflow automation to streamline operational processes
• Federal Compliance & Security
• Ensure platform alignment with: NIST 800-53 RMF (Risk Management Framework) FISMA STIG implementation guidance
• Support ATO documentation and security artifacts
• Assist with POA&M tracking and remediation efforts
• Coordinate with ISSO/ISSM and cybersecurity teams
• Support audit readiness and compliance reviews
• Integration Support
• Support REST and SOAP API integrations
• Assist with identity and access integrations (CAC/PIV authentication)
• Collaborate with integration teams to ensure secure data exchange
• Leadership & Stakeholder Engagement
• Mentor junior administrators and developers
• Provide technical guidance to government stakeholders
• Support architects in platform roadmap planning
• Deliver technical briefings and status reporting

Benefits

• Our comprehensive benefits package for full-time salaried employees is effective immediately upon the start date.
• Benefits include comprehensive PPO medical coverage with access to a Health Savings Account (HSA) option, a vision plan, and dental insurance with the base dental plan option paid for by PGTEK.
• Life Insurance, Short and Long-Term disability, and Critical Illness insurance have premiums covered.
• Additionally, PGTEK offers a matching 401(k) plan and a discount on pet insurance through ASPCA Pet Insurance.
• An Employee Assistance Program is available at no cost to all employees.
• PGTEK offers a generous amount of PTO and Holidays, and an Education Assistance Program is available after 12 months of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed