Senior Service Technician
About The Position
The Senior Service Technician plays a key role in managing complex security projects and provides high-level expertise in the installation, troubleshooting, and repair of advanced security systems. As a senior team member, this technician often mentors junior technicians and leads complex installations, testing, and maintenance efforts. What you’ll be doing (and doing well!): Lead the installation, configuration, and troubleshooting of advanced security systems, including integrated platforms with multiple security components. Provide technical support for escalated service requests and address advanced technical challenges. Oversee and conduct system inspections, ensuring compliance with industry standards and regulatory requirements. Mentor and train junior technicians, providing guidance on best practices and troubleshooting techniques. Collaborate with project managers, clients, and team members to ensure efficient project completion. Develop and maintain documentation on complex installations, maintenance, and technical solutions. Stay current with industry advancements, product updates, and emerging technologies. Perform other job-related duties as assigned
Requirements
- Associate degree or equivalent technical training in electronics, IT, or a related field; industry certifications (e.g., NICET, CompTIA) are preferred.
- 7+ years of experience in the security industry, with a focus on advanced technical support and system installations.
- Proficiency in security software, system integration, and network configuration.
- Excellent leadership and mentorship skills.
- Strong diagnostic skills with the ability to resolve complex technical issues.
- Ability to communicate effectively with clients and team members.
- Able to safely work at heights on ladders and aerial lifts
- Ability to lift and move up to 50 lbs. and occasionally lift and move up to 100 lbs.
- Must be comfortable standing for long periods of time and complete overhead work for long periods of time.
- Must have a current, valid driver's license in the state of which you are applying and have the ability to meet our company driving standards.
Nice To Haves
- A Sense of humor, creativity, and positive attitude
Responsibilities
- Own It: Focus on excellence in everything you do and each interaction you have with all clients
- Learn: Absorb the training. Make yourself an expert on our portfolio of solutions
- Represent: Always understand that you are the face of the company to our customers
- Diversity: Every project and service call are different so you must enjoy variety in your workday
- Work as One Team: Work closely with Minuteman’s sales, management, and operations teams to best serve our customers
- Find a way: Turn challenges into opportunities
- Play To Win.
Benefits
- health coverage
- paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
Number of Employees
11-50 employees
