Senior Service & Repair Planner

Johnson & Johnson Innovative Medicine•Santa Clara, CA

5d•$91,000 - $147,200•Onsite

About The Position

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for humanity. Learn more at https://www.jnj.com Johnson & Johnson's Surgical Robotics Supply Chain organization is recruiting a Senior Service & Repair Planner, Robotics. The role is a full-time position located in Santa Clara, CA with an expectation of being in the office 3+ days per week. The Senior Service & Repair Planner will be accountable for the overall end-to-end FRU and Spare Parts planning, alignment and systems in direct support of the business. This includes SKU/FRU-level forecasting and trending, identifying supply/demand gap and developing strategies to resolve, maintaining Service Plant master data and working closely with cross functional partners to deliver high customer service levels. Additional responsibilities include facilitating Service & Repair Demand Review forum and identifying drivers of key performance metrics and action plans to meet/exceed business targets. This individual must possess creative problem-solving skills and the ability to exercise a high degree of business judgment and sound reasoning. The Senior S&R Planner will interact, coordinate and influence regularly with Service/Repair team and cross-functional partners including SC Planning, Operations, Engineering, Finance and R&D to ensure aligned business decisions are driven and appropriately communicated throughout the organization. This individual will report to the Surgical Robotics Strategy and Plan Leader.

Requirements

Bachelor’s degree required, advanced degree preferred.
A minimum of 4 years of experience in supply chain, service operations, or repair planning
Proven experience with Service replenishment planning, forecasting, and inventory control.
Experience managing spare parts and repair orders (preferably in a global or multi-plant environment).
Experience in medium to large capital Service & Repair Planning (especially new product launches) and Inventory planning (including field inventory, forward stocking locations, and trunk stock)
Ability to work effectively and execute solutions in a cross-functional, team environment.
Must demonstrate strong communication, interpersonal, and presentation skills.
Adaptable to meet rapidly changing priorities.
Strong priority management capabilities
Proven analytical/quantitative skills with high proficiency in Microsoft Excel
Understanding of end-to-end supply chain interactions and interdependencies
Materials Requirement Planning (MRP) and/or Advanced Planning & Schedule (APS) experience.
Strong ERP/MRP system proficiency (e.g., SAP, Oracle, or equivalent).

Nice To Haves

Experience in healthcare / regulatory dependent sector
SAP experience especially S4/Hana
Microsoft Dynamics experience
Proven track record of challenging the “status-quo”, visualizing potential opportunities and implementing actions to build value.

Responsibilities

Develop and deploy servicing/repair planning and inventory management processes and tools to manage capital and re-usable consumables on-site, FSLs, Trunk, including Global.
Partner with service & repair to ensure appropriate inventory and customer service targets.
Generate forecasts by maintaining and updating the FRU Model as required.
Maintain Material Master data for service-related items.
Process and manage Field Service Engineer (FSE) Field Replaceable Unit (FRU) requests and orders.
Oversee Return Material Authorizations (RMAs) for FRUs.
Participate in Global Cycle Counts to ensure accurate inventory records.
Create and track Repair Orders from initiation to completion.
Achieve service planning metrics including inventory ($), Slow Moving/Obsolete (SLOB), and customer uptime.
Responsible for identifying and initiating planning scenarios to drive/support decision making through the process
Overall Responsible for communicating business related issues or opportunities to next management level.
Creates and maintains in-depth analytical tools to support issue resolution, decision making, and execution oversight
Responsible for identifying and driving improvements of the FRU model
Responsible for ensuring personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures
Performs other duties assigned as needed
Build strong collaborative relationships with key stakeholders including Service & Repair, Finance, Engineering and supply chain teams.

Benefits

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
This position is eligible to participate in the Company’s long-term incentive program.
Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period10 days
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year
For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits