Senior Service Processor, EDI Processing
About The Position
We are excited to bring on a Senior Service Processor for EDI Processing to join our Group Protection Operations Team supporting Workplace Solutions. As an Senior Service Processor, you will independently perform routine and increasingly complex enrollment processing while delivering on EDI onboarding assignments. You will collaborate with internal and external partners to support implementation activities and provide guidance on onboarding approaches.What you'll be doing You will independently perform routine and increasingly complex enrollment and EDI-related processing in accordance with established procedures. You will leverage critical thinking to update and maintain accurate member records, determine eligibility, and apply policy provisions. You will reconcile and process complex EDI files, member changes, and special projects such as open enrollments and amendments. You will communicate effectively with internal and external stakeholders to resolve issues and support a positive customer experience. You will act as a liaison across departments to support problem resolution and contribute to process improvements. You will share knowledge with teammates and support departmental initiatives to meet quality and service standards. You will manage your workload independently, meeting deadlines and adapting to changing priorities as needed.
Requirements
- High School diploma or GED or minimum Associate degree in lieu of required experience. (Minimum Required)
- 3 - 5+ Years of eligibility insurance enrollment experience aligned with the responsibilities for this role OR for candidates with an Associate degree or above, 0-1 year of client service experience aligned with the specific responsibilities for this role. (Required)
Responsibilities
- Independently perform routine and increasingly complex enrollment and EDI-related processing in accordance with established procedures.
- Leverage critical thinking to update and maintain accurate member records, determine eligibility, and apply policy provisions.
- Reconcile and process complex EDI files, member changes, and special projects such as open enrollments and amendments.
- Communicate effectively with internal and external stakeholders to resolve issues and support a positive customer experience.
- Act as a liaison across departments to support problem resolution and contribute to process improvements.
- Share knowledge with teammates and support departmental initiatives to meet quality and service standards.
- Manage your workload independently, meeting deadlines and adapting to changing priorities as needed.
Benefits
- Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes
- Leadership development and virtual training opportunities
- PTO/parental leave
- Competitive 401K and employee benefits
- Free financial counseling, health coaching and employee assistance program
- Tuition assistance program
- Work arrangements that work for you
- Effective productivity/technology tools and training
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
