Senior ServiceNow Developer

Delta Air Lines • Atlanta, GA

382d

About The Position

The Senior ServiceNow Developer at Delta Air Lines is responsible for the development, maintenance, enhancement, and support of the ServiceNow platform. This role involves hands-on development, code reviews, leading upgrade remediation, and collaborating with various teams to deliver high-quality product enhancements and defect fixes. The developer will also mentor team members and ensure compliance with Delta's policies and best practices.

Requirements

• 5 or more years of experience in ServiceNow Platform development.
• 3 or more years of experience in ITSM and ITOM development.
• 3 or more years of experience in Agile development practices.
• Ability to script complex scenarios during interactive sessions.
• Demonstrable experience creating and maintaining ServiceNow Logic, Scripts, and Integrations.
• Effectively communicate with management, internal staff, and customers.
• Ability to work independently to achieve exceptional results.
• Demonstrated ability to deliver quality work on time and translate planning into action.
• Demonstrated ability to prioritize work on multiple efforts for timely delivery.
• Consistently prioritizes safety and security of self, others, and personal data.
• Embraces diverse people, thinking, and styles.
• Possesses a high school diploma, GED, or high school equivalency.
• Is at least 18 years of age and has authorization to work in the United States.

Nice To Haves

• ServiceNow CSA Certification
• ServiceNow CAD Certification

Responsibilities

• Complete hands-on development within the ServiceNow platform including client scripts, business rules, and workflows.
• Perform code review of peer development changes to ensure compliance with Delta ServiceNow Development standards.
• Lead upgrade/patch skip remediation ensuring compliance with standards and best practices.
• Work with the Business/Product Team to provide estimated level of effort for projects.
• Take ownership of high-level/complex business requirements and work them to completion.
• Understand business user stories to provide technical design and solutions for enhancements.
• Deliver product enhancements, new features, and defect fixes on time and error-free.
• Collaborate with teams and stakeholders to efficiently deliver high-quality work.
• Provide updated documentation of all product work including design and technical operations documentation.
• Support existing and build new interfaces with a good understanding of integrations with 3rd party tools.
• Ensure all work adheres to processes, policies, and best practices for development.
• Maintain updated knowledge of product capabilities to minimize customization.
• Assist team members with support issues.
• Participate in daily standups to report status, delays, and risks.
• Work with team members and vendors in support of application performance tuning and troubleshooting.
• Ensure system compliance with Delta's policies including HIPAA, SOX, and PCI.
• Mentor team members and provide technical guidance as needed.
• Practice safety-conscious behaviors in all processes.

Benefits

• Competitive salary and industry-leading profit sharing program.
• 401(k) with generous company contributions up to 9%.
• Up to 2-weeks of vacation for new hires, earned for use in the following vacation year.
• Up to 56 hours of paid personal time within a 12-month period.
• 10 paid holidays per calendar year.
• 12-weeks of paid maternity/parental leave for birthing parents.
• 2-weeks of paid parental leave for non-birthing parents.
• Comprehensive health benefits including medical, dental, vision, and life insurance.
• Family care assistance including fertility support and adoption assistance.
• Holistic Wellbeing programs for physical, emotional, social, and financial health.
• Domestic and International space-available flight privileges for employees and family members.
• Career development programs for long-term career goals.
• Community service engagement and sustainability initiatives.
• Business Resource Groups for promoting inclusion and perspective.
• Recognition rewards through the Unstoppable Together platform.
• Access to over 500 discounts and voluntary benefits through Deltaperks.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Air Transportation
• Education Level: High school or GED
• Number of Employees: 10,001+ employees