Senior ServiceNow Developer, Scoped Applications

Samsung SDS America • Ridgefield Park, NJ

323d • Remote

About The Position

Samsung SDS America is seeking a ServiceNow Developer who will work on implementing ServiceNow technology and developing scoped applications on top of it. The primary purpose of this role is to support the creation of our ServiceNow-based application called "Zero Touch Mobility." The candidate will be a key member of a growing team dedicated to building this one-of-a-kind application designed for installation into enterprise customers. A strong plus if you have an understanding of the enterprise mobility ecosystem and applications, such as EMM (Enterprise Mobility Management) and TEM (Telecom Expense Management). The Zero Touch Mobility (ZTM) is a solution provided by Samsung SDSA in collaboration with Service Now. Zero Touch Mobility provides automation for the entire lifecycle of corporate mobile devices and makes mobility management effortless. Samsung SDS is the digital arm of the Samsung group and a global provider of cloud and digital transformation innovations. Samsung SDS delivers enterprise-grade solutions and services in cloud, secure mobility, analytics / AI, digital marketing and digital workspace. We enable our customers in government, financial services, healthcare, and other industries to drive business in a hyper-connected economy helping them to increase productivity, safeguard assets, and make smarter decisions.

Requirements

• Experience with ServiceNow development and implementation
• Strong understanding of CI/CD pipelines and automation processes
• Proficiency in version control and code management using GitHub
• Experience with project management tools such as JIRA and PPM
• Ability to provide technical support and troubleshoot complex issues
• Familiarity with Agile and SCRUM methodologies
• Understanding of enterprise mobility ecosystem and applications (EMM, TEM) is a plus

Responsibilities

• Collaborate with cross-functional teams to design, develop, and maintain the "Zero Touch Mobility" ServiceNow-based application
• Develop and maintain integrations between the "Zero Touch Mobility" application and other enterprise systems, including mobility applications
• Develop and implement CI/CD pipelines and automation processes to enable efficient application deployment and updates
• Manage version control, code repositories, and release management for scoped applications using GitHub
• Utilize JIRA and PPM tools for project tracking, issue management, and resource allocation
• Provide technical support and troubleshooting for the "Zero Touch Mobility" application
• May be involved in T3 support, assisting with complex technical issues
• May participate in customer-specific implementations, tailoring the application to meet specific client needs
• Contribute to technical documentation, ensuring that it is accurate and up-to-date
• Apply product development methodologies such as SCRUM and Agile to enhance project efficiency and effectiveness
• Management of SDS own internal instances (development, QA, demos, sandboxing, POC)
• Stay current with ServiceNow best practices and emerging technologies in the scoped application development and deployment space

What This Job Offers

• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services