Senior ServiceNow Developer/Architect

About the position

LCG is seeking a highly skilled Senior ServiceNow Developer/Architect with deep technical expertise in the ServiceNow platform and multiple modules such as ITSM, ITOM, and App Engine Studio. This role is essential for supporting our existing ServiceNow clients and expanding to new clients. This role requires enterprise solution architect-level skills to assess current applications and supporting systems and articulate how ServiceNow can integrate with and/or modernize these applications. The ideal candidate will possess strong business acumen and the ability to clearly explain strategies for ServiceNow, supported by thorough technical and business understanding. Additionally, the role will leverage Microsoft Co-Pilot to enhance solution development and documentation processes.

Responsibilities

• Provide deep technical expertise in the ServiceNow platform and its various modules, including ITSM, ITOM, ITAM, Service Portal, Agile, PPM, and App Engine Studio.
• Lead the ServiceNow solution architecture design and enhancement activities across multiple implementations, ensuring the technical integrity of ServiceNow projects.
• Utilize Microsoft Co-Pilot to automate and enhance the documentation process, streamlining the creation of technical specifications and architecture documentation.
• Provide architecture and design solutions utilizing App Engine Studio.
• Lead technical teams and oversee large-scale implementations, mentoring and training team members on ServiceNow best practices and new features.
• Ensure the technical integrity of proposed solutions by applying coordination, governance, and change control to technical specifications and infrastructure.
• Advise on the impact of design options to related programs and the process for assessing such impact.
• Develop and communicate architectural strategy and roadmaps for ServiceNow implementations.
• Develop and foster business relationships to understand stakeholder needs and provide expert guidance on how ServiceNow can meet those needs.
• Research, evaluate, build proof of concepts, and adopt new technologies to enhance ServiceNow solutions.
• Serve as the technical architect for the company's ServiceNow practice, overseeing all implementations, addressing technical issues, and sharing ideas and solutions.
• Understand and evaluate current enterprise applications and supporting systems, articulating how ServiceNow can be leveraged for integration and modernization.
• Develop and present strategic plans for ServiceNow implementation, backed by technical and business acumen.
• Act as a technical evangelist for ServiceNow solutions, promoting best practices and innovative solutions.

Requirements

• Minimum of 10 years of experience working with the ServiceNow platform, including ITSM, ITOM, App Engine Studio, and other modules.
• Proven experience in architecting ServiceNow solutions.
• Proven experience in developing App Engine solutions.
• Proven experience in leading implementations.
• Proven experience in developing roadmaps.
• Proven experience in evaluating and integrating enterprise applications with ServiceNow.
• Proven experience in developing and maintaining collaborative relationships.
• Excellent communication skills, with the ability to clearly explain technical concepts to non-technical stakeholders.
• Strong understanding of business processes and how ServiceNow can support and improve them.
• Ability to address and resolve technical issues efficiently.
• Ability to mentor and develop others.
• Certifications required: Certified System Administrator (CSA), Certified Application Developer (CAD), Certified Implementation Specialist certifications strongly preferred.

Nice-to-haves

• Utilize Microsoft Co-Pilot to automate and enhance the documentation process.

Benefits

• Health insurance options (medical, dental, vision)
• Life and disability insurance
• Retirement plan contributions
• Paid leave
• Federal holidays
• Professional development
• Lifestyle benefits