Senior Service Line Administrator

University of Arkansas•Little Rock, AR

About The Position

The Service Line Administrator (SLA) is an integral part of the Service Line (SL) Leadership Team working closely with the SL Medical Director Administrator and SL Nursing Director to support the mission and vision of the institution, jointly set and ensure strategic direction of the Service Line, facilitate quality, value based care, patient and family-centered care, outcomes including patient satisfaction, balanced score card performance and conformance with professional practices, accreditation, regulations and institutional policy. Serves as the Chief Financial Officer for the Service Line and is responsible to UAMS to ensure the delivery of optimal financial, budgetary and operational support to the department and it’s leadership This requires rapid response to organizational needs, including adhering to financial and variance reports, conducting internal audits and financial reviews and conducting special financial analysis as needed. Responsible for the development and implementation of the annual budget including expense budgeting and revenue projection related to clinical revenue, appropriated, discretionary, endowment and give revenue, as well as grants and contacts. Facilitates and disseminates clinical, financial, and operational information to serviced Line providers, so they have the tools needed to improve performance. Monitors fiscal performance of all cost centers, satellite offices, diagnostic services and ancillary services. Responsible for the oversight of all financial transactions for the service line: payroll, purchasing, travel, invoices, contracting and all financial transactions. Enhances operational effectiveness with improvement projects for the service line, using solid data and analytics that directly impact key metrics related to people, service, growth, margin and quality Accountable to outcomes that will include measurable targets for patient quality, satisfaction, clinical metrics, employee satisfaction, work force indicators (turnover, vacancy, advancement), etc. Utilizes data to manage appropriate resource utilization and skill mix. Ensures efficient business operations of all aspects of the service line to facilitate patient access, expense management, faculty &staff productivity, patient safety and patient & family-centered care Monitors Revenue Cycle activity for the Service Line and works with Revenue Cycle leadership and compliance to ensure proper education and coding for providers, ensures billable encounters are closed per policy, monitors collection rates, payments and denials to to maximize revenue Drives consistent, system-wide service line approach across all facilities in conjunction with processes and standards set by the Institution's ICE Leadership and Service Line leaders Ensures compliance with all regulatory agencies, governing health care delivery and the rules of accrediting bodies. Continually monitors operations, programs, and physical properties. Implements appropriate changes Collaborates with campus operations to ensure facilities and environment of care are functional, safe, and aesthetically inviting to patient, families and other visitors Works with other Service Lines as well as Medical Center divisions, departments, offices, etc. that are part of the ICE Core to ensure compliance with relevant policies and practices. (e.g., is responsible for interfacing with clinical engineering and value analysis, etc.) The Administrator is responsible for administrative staff recruitment, hiring, supervision, training and performance management, as well as creating an operating environment where efficiency, effectiveness and services are priorities. Other Duties as assigned This Position requires regularly scheduled travel/visits to each of the Regional programs (Texarkana, Pine Bluff, Fayetteville, El Dorado, Jonesboro, Helena, Batesville and other sites as needed)

Requirements

Bachelor’s degree in business, finance, healthcare administration, clinical, or related field.
10 years of health care administration experience with a progressive health care organization (both inpatient and outpatient settings) preferred.
Strong interpersonal skills to work with multiple layers of staff across several disciplines.
Strong knowledge and understanding of academic healthcare trends and financial management of healthcare operations.
Ability to integrate information to establish business priorities, decisions and budgets.

Nice To Haves

Advanced managerial degree (MBA/MHA or related advanced degree) is preferred.

Responsibilities

jointly set and ensure strategic direction of the Service Line
facilitate quality, value based care, patient and family-centered care
ensure conformance with professional practices, accreditation, regulations and institutional policy
ensure the delivery of optimal financial, budgetary and operational support to the department and it’s leadership
development and implementation of the annual budget including expense budgeting and revenue projection related to clinical revenue, appropriated, discretionary, endowment and give revenue, as well as grants and contacts
facilitates and disseminates clinical, financial, and operational information to serviced Line providers
monitors fiscal performance of all cost centers, satellite offices, diagnostic services and ancillary services
responsible for the oversight of all financial transactions for the service line: payroll, purchasing, travel, invoices, contracting and all financial transactions
enhances operational effectiveness with improvement projects for the service line
utilizes data to manage appropriate resource utilization and skill mix
ensures efficient business operations of all aspects of the service line to facilitate patient access, expense management, faculty &staff productivity, patient safety and patient & family-centered care
monitors Revenue Cycle activity for the Service Line and works with Revenue Cycle leadership and compliance to ensure proper education and coding for providers
drives consistent, system-wide service line approach across all facilities
ensures compliance with all regulatory agencies, governing health care delivery and the rules of accrediting bodies
collaborates with campus operations to ensure facilities and environment of care are functional, safe, and aesthetically inviting to patient, families and other visitors
works with other Service Lines as well as Medical Center divisions, departments, offices, etc. that are part of the ICE Core to ensure compliance with relevant policies and practices
responsible for administrative staff recruitment, hiring, supervision, training and performance management