Senior Service ERP Project Analyst

GE Appliances, a Haier company•Louisville, KY

2d•Onsite

About The Position

At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together. The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities. Interested in joining us on our journey? We are seeking a dedicated Service ERP Project Analyst to lead the planning, implementation, and optimization of Consumer Operations ERP projects. This role partners with stakeholders to define requirements, customize and configure the ERP system, and ensure data accuracy. You will drive efficiency, process improvement, and on-time/on-budget ERP delivery. Additionally, this position will support the development and integration of AI agents and productivity bots to automate tasks, improve accuracy, and enhance operational efficiency. Location: Louisville, KY - Appliance Park (100% on-site)

Requirements

Bachelor’s degree in Engineering, Information Technology, Business Management, or related field.
Minimum 5 years of work experience.
Motivated self-starter with strong ability to meet/exceed objectives.
Strong analytical skills with ability to evaluate data from multiple sources.
Inclusive collaborator with experience working across cross-functional teams.
Excellent written/verbal communication skills; able to adapt communication style to audience.
Strong project management skills; ability to work with third-party contractors.
Prior experience using Oracle ERP applications.
Proficiency with Oracle ERP modules (inventory, finance, planning), including configuration and customization.
Strong problem-solving skills with experience resolving complex ERP implementation issues through system or process modifications.

Nice To Haves

Knowledge of Factory Service, Planning, and Item Management.
Understanding of Service Parts ME and Parts Distribution.
3+ years of experience in IT, Consumer Operations, Distribution, or Supply Chain.
Experience with AI/ML tools, automation platforms, and AI-driven productivity enhancements.

Responsibilities

ERP Project Leadership & Execution Lead planning, execution, and implementation of Service ERP projects; ensure delivery on time, within scope, and within budget.
Collaborate with business stakeholders to gather/document functional and technical requirements.
Analyze and map existing service-related processes; identify improvement opportunities using ERP capabilities.
Maintain detailed project documentation (project plans, status reports, change requests, issue logs).
Communicate project progress, challenges, and updates to stakeholders, sponsors, and executives.
Develop and execute testing plans to validate ERP functionality and troubleshoot issues.
Provide end-user training and create user-friendly documentation; offer ongoing support.
Continuous Improvement & Post-Implementation Stay current with industry trends and best practices related to service ERP systems.
Recommend system enhancements and process improvements to optimize efficiency.
Conduct post-implementation reviews to assess success, gather user feedback, and identify further improvements.
AI Agent/Automation Integration Collaborate with business teams to identify and document opportunities for AI agents, automation scripts, and productivity bots.
Maintain project documentation for AI initiatives (project plans, status reports, change requests, issue logs).
Coordinate with DT teams to ensure proper documentation, support, and deployment of AI/automation tools.