Senior Service Engineer

Microsoft • Redmond, WA

1d

About The Position

Microsoft Digital (MSD) builds and manages the critical products and services that Microsoft runs on. We boldly pursue big ideas that power transformational advances at Microsoft and for our customers, while helping Microsoft teams work smarter, faster, and more securely every day. Microsoft Digital employees have deep technical and business expertise, customer insights, and a clear point of view that comes from first-hand, large-scale experience with Microsoft and industry solutions. We are engineers, technology leaders and experts, digital transformation change agents, and customer advocates.
We have exciting opportunities for you to innovate, influence, transform, inspire, and grow within our organization and we encourage you to apply to learn more! We are looking for a Senior Service Engineer.
We’re a world class service engineering team to operate and evolve the largest Power Platform deployment on the planet. As a Senior Service Engineer, you’ll be responsible for administering, securing, and scaling highly complex, multi tenant Power Platform environments that support mission critical solutions across the enterprise. Your work will directly shape how thousands of makers, developers, and internal users build and innovate safely at global scale.
In this role, you’ll help build and manage advanced tenant configurations, govern environments across multiple business units, and ensure platform reliability for workloads spanning automation, low code applications, virtual agents, and enterprise integrations. You’ll diagnose and resolve deeply technical issues across connectors, identity, data policies, and platform services.
But the true impact of this role comes from how you’ll use AI to transform operations. You’ll design and deploy intelligent automation, agentic workflows, and self healing operational patterns that allow the platform to scale faster than human capacity alone. From automated environment lifecycle management to AI driven governance enforcement and proactive issue detection, you’ll build the systems that let the platform grow without friction.
You’ll be part of defining the operational blueprint for a global Power Platform ecosystem while simultaneously automating it. This is a role for someone who thrives in complexity, embraces AI first engineering, and wants to shape the future of low code platform operations at unprecedented scale.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
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Requirements

• Bachelor's Degree in Computer Science, Information Technology, or related field AND 3+ years technical experience in software engineering, network engineering, service engineering, or systems engineering OR equivalent experience.
• 3-5 years experience managing Power Platform in a SaaS or enterprise IT environment
• Troubleshooting fundamentals: You can read logs, understand error messages, and follow technical documentation to solve problems
• User empathy: You care about helping people and can communicate technical concepts clearly to non-technical users
• Curiosity and learning appetite: You want to understand why things work, not just how to fix them. You see AI as then next thing to master!
• Technical literacy: Comfortable with concepts like authentication, APIs, user provisioning, and access control (you don't need to be an expert, but you know what these words mean)
• Pattern recognition: You notice when the same issues repeat and want to fix them at the root
• Growth mindset: You're excited to learn automation, scripting, and AI tools to level up your work

Nice To Haves

• Experience supporting enterprise platform ecosystems (exposure to platforms like ServiceNow, Power Platform, Salesforce, or similar
• Python or scripting experience for building automation
• Experience managing vendor relationships and escalations
• Previous work in a federated or multi-org environment

Responsibilities

• You will lead administration and governance of one of the world’s largest, most complex Power Platform deployments across multiple enterprise tenants.
• You will build and operate AI‑driven automation, agentic workflows, and self‑healing systems that reduce operational overhead and accelerate platform growth.
• You will partner with security, compliance, and engineering teams to ensure platform configurations meet enterprise standards and regulatory requirements.
• You will create operational playbooks, runbooks, and automated workflows that standardize and streamline support across tenants.
• You will drive incident response, root‑cause analysis, and long‑term remediation for high‑impact platform issues.
• You will collaborate with product teams to influence roadmap priorities, feature adoption, and platform scalability improvements.
• You will monitor platform health, performance, and usage trends to proactively identify risks, capacity needs, and optimization opportunities.
• You will champion an automation‑first culture by continuously identifying manual processes and transforming them into AI-powered operational capabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees