Senior Service Engineer- North Central, USA

Carrier Corporation•Peoria, IL

About The Position

Carrier, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier. Carrier is looking to hire a Senior Service Engineering professional with deep knowledge and highly developed technical expertise in our light applied equipment. Maintain effective communication and frequent contact with key customers and field team members, perform highly complex diagnostic procedures and prepare reports for the senior leadership team. Communicate technical information to key stakeholders and keep key customers and field team members up-to-date on outstanding issues.

Requirements

High School Diploma or GED
5+ years of experience in the HVAC industry
1+ years of experience with the Microsoft Office Suite
Clean and valid driver’s license

Nice To Haves

Bachelor’s Degree from a recognized college or university in Mechanical Engineering, Electrical Engineering, Construction Management, or building HVAC.
Field experience and an understanding of the installation and operation of HVAC equipment.
Ability to lead and motivate teams.
Strong problem solving, planning and management skills.
Ability to read and understand scope of work.
Exceptional written and verbal communication skills.
Experience in dealing with a number of simultaneous challenges, requiring knowledge of many different disciplines.
A true team player who has the customer’s best interests first and foremost

Responsibilities

Assist field personal with complex problems on light applied equipment.
Diagnose faults and identify solutions for the field teams.
Provides technical support to the field on all light applied equipment.
Answer gateway cases to support CCS on light applied equipment.
Provide job site support on cases that require advanced troubleshooting.
Respond to gateway calls in a quick and professional manner.
Assist the field to deliver quick efficient service to the end users.
Identify product issues and work to identify solutions.
Maintain effective communications with key customers and field team members to ensure product enhancements/improvements are complete and accurate.
Maintain frequent contact with key customers which requires a high degree of tact and courtesy.
Act as the expert in product knowledge/subject matter.
Perform highly complex diagnostic procedures.
Prepare reports for senior leadership displaying interpreted test information to resolve design/system related problems and to ensure continuous improvement.
Communicate technical information to technical/non-technical stakeholders including senior leadership.
Ensure that key customers and field teams are kept informed on outstanding issues and recommends system enhancements, upgrades, or repairs.

Benefits

Employees are eligible for benefits, including:
Health Care benefits: Medical, Dental, Vision; wellness incentives
Retirement benefits
Time Off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty; military leave; purchased vacation
Disability: Short-term and long-term disability
Life Insurance and Accidental Death and Dismemberment
Tax-Advantaged Accounts: Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account
Tuition Assistance
To learn more about our benefits offering, please click here: Work With Us | Carrier Corporate T he specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.
This position is entitled to short-term cash incentives, subject to plan requirements.