Senior Service Delivery Manager II - Jira & Automation

SurveyMonkey•Portland, OR

3h•$140,250 - $189,750•Hybrid

About The Position

We are seeking a Senior Service Delivery Manager to drive and evolve our Jira ecosystem in service of product strategy, delivery, and decision-making. This role sits at the intersection of Product, Engineering, and Operations, ensuring that Jira supports scalable product development, clear prioritization, and high-quality execution. You will act as a product operations owner for Jira, driving standards, automation, and insights across product teams while exploring next-generation capabilities such as AI-enabled workflows via Jira’s MCP server and Atlassian Rovo. This is a senior role, requiring strong systems thinking, product fluency, and technical depth in Jira.

Requirements

8+ years of experience in Product Operations, Product Management, or Business Systems, with deep Jira ownership
Advanced Jira Cloud administration experience across multiple product teams
Expert-level JQL skills and strong experience with Jira Automation
Strong working knowledge of Jira Product Discovery and modern product discovery practices
Deep understanding of Agile, Scrum, Kanban, and hybrid product development methodologies
Proven ability to translate product strategy into scalable systems and workflows
Strong analytical and systems-thinking mindset
Comfort influencing senior stakeholders without direct authority
Experience working with Jira integrations, APIs, or advanced platform configurations
Experience in high-growth, multi-product, or platform organizations

Nice To Haves

Hands-on experience or strong interest in Jira MCP server and AI-enabled Jira solutions
Familiarity with Atlassian Rovo
Atlassian certifications (Jira Cloud Admin, Agile, Automation)

Responsibilities

Manage Jira (Cloud) as a product operations platform, including governance, architecture, and long-term roadmap
Administer Jira (Cloud), including projects, workflows, issue types, custom fields, permissions, and schemes
Establish and maintain governance standards and best practices across teams
Partner with stakeholders to translate operational and product needs into Jira solutions
Support teams using Agile, Scrum, Kanban, and hybrid project management methodologies
Configure Jira to support project planning, execution, and delivery across multiple methodologies
Enable product discovery and prioritization workflows using Jira Product Discovery, including ideas, insights, scoring, and roadmapping support
Drive enablement and evolution of Jira Product Discovery, including idea intake, insights, scoring models, and prioritization frameworks
Ensure seamless connection between discovery work and delivery execution in Jira Software
Partner with Product Managers to improve clarity, transparency, and decision quality
Identify opportunities to reduce manual work and improve data consistency across Jira projects
Design and oversee advanced Jira Automation to reduce manual work and improve signal quality
Develop sophisticated JQL-based dashboards and reports to support product planning, capacity management, and leadership visibility
Ensure product data is reliable, actionable, and aligned with business goals
Explore and implement AI-enabled solutions using Jira’s MCP server, including integrations with LLM-based tools
Pilot innovative use cases leveraging Atlassian Rovo to improve knowledge discovery and productivity
Partner with internal teams to responsibly adopt AI-driven Jira capabilities
Act as a trusted Jira and project tooling expert for Operations, Product, and cross-functional teams
Create documentation, standards, and lightweight training to support Jira adoption at scale
Support change management for new Jira features, workflows, and automations