Manager – AI Automation Delivery

Wells Fargo • Irving, TX

3d • Hybrid

About The Position

Wells Fargo is seeking a Manager - AI Automation Delivery to join our Innovation Hub, as part of Consumer Small Business Banking Operations (CSBBO). The person will lead product teams in the AI Strategy for automation within CCaaS (Contact Center as a Service) Innovation Hub. They will guide product teams in designing, developing and delivering innovative GenAI, Agentic, and Machine Learning solutions. The successful candidate will have a deep expertise in AI Automation, GenAI, Agentic, and Machine Learning solutions, along with experience in architecting AI solutions that align with responsible principles and enterprise business objectives. This is a unique opportunity to lead AI automation and engineering efforts while shaping the future of our Innovation Hub! In this role, you will: Manage and develop multiple business functional areas with focus on implementing and delivering long-term strategies, policies, and process advancements for cross-functional stakeholders, and internal and external partners associated with the area of Business Execution or who are affected by its outcomes Identify Business Execution opportunities and strategies for process improvement and risk control development over the long-term in order to ensure operational excellence and process efficiency Lead Business Execution team for assigned initiatives ensuring solutions are designed, integrated, and controlled to improve effectiveness, limit risk exposure, and create efficiencies as appropriate Interpret and develop a range of policies and procedures for long-range and fundamental retooling of perspective, approach, culture, quality, relationships, operations, and capabilities Collaborate and influence functional management to obtain resources, influence outcomes, address conflict, and ensure alignment with Wells Fargo strategies or policies and business line objectives Manage allocation of people and financial resources for Business Execution Develop and guide a culture of talent development to meet business objectives and strategy

Requirements

• 8+ years of Business Execution, Implementation, or Strategic Planning experience, including Management or leadership experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education
• 5+ years of Product Management experience with exposure to AI/automation
• 5+ years of experience working with technology teams to build and launch products in market
• 5+ years of experience owning/driving roadmap strategy and definition
• 4+ years of management or leadership experience

Nice To Haves

• Banking/Financial services and/or contact center product/platforms
• Experience in building and driving adoption of new tools
• Experience leading the AI charter for large tech/fintech organizations
• Ability to manage complex technology product teams and deliver on time in an enterprise environment.
• Cybersecurity and Risk Mindset: proactively identifies risks and integrates secure practices into development workflows.
• End-user experience focused: delivers intuitive, valuable solutions that align with employee needs.
• Mission-aligned: shares Wells Fargo’s vision of transforming the employee experience through generative AI.
• Demonstrated ability to balance technical excellence with business priorities.
• Proven ability to build and lead high-performing, agile software teams.
• Demonstrated success in recruiting, developing, and retaining engineering talent.
• Strong experience collaborating with product and business stakeholders to deliver valuable and user-centric solutions.
• Be Humble: You're smart yet always interested in learning from others
• Work Transparently: You always deal in an honest, direct, and transparent way.
• Take Ownership: You embrace responsibility and find joy in having the answers
• Learn More: You regularly self-educate and improve your skill set.
• Show Gratitude: You show appreciation and respect to those you work with.

Responsibilities

• Manage and develop multiple business functional areas with focus on implementing and delivering long-term strategies, policies, and process advancements for cross-functional stakeholders, and internal and external partners associated with the area of Business Execution or who are affected by its outcomes
• Identify Business Execution opportunities and strategies for process improvement and risk control development over the long-term in order to ensure operational excellence and process efficiency
• Lead Business Execution team for assigned initiatives ensuring solutions are designed, integrated, and controlled to improve effectiveness, limit risk exposure, and create efficiencies as appropriate
• Interpret and develop a range of policies and procedures for long-range and fundamental retooling of perspective, approach, culture, quality, relationships, operations, and capabilities
• Collaborate and influence functional management to obtain resources, influence outcomes, address conflict, and ensure alignment with Wells Fargo strategies or policies and business line objectives
• Manage allocation of people and financial resources for Business Execution
• Develop and guide a culture of talent development to meet business objectives and strategy

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees