Senior Service Delivery Lead

Accenture•Ops, ND

10d

About The Position

The Senior Service Delivery Lead is accountable for end-to-end delivery, growth enablement, and value realization across complex Digital Inside Sales (DIS) and AI-enabled sales transformation programs. In addition to owning operational excellence, the Senior Service Delivery Lead serves as a growth agent for clients and a steward and ambassador for Accenture, shaping long-term partnerships, identifying expansion opportunities, and representing Accenture’s values, capabilities, and innovation agenda. This role blends strategic leadership, commercial acumen, and hands-on execution, translating vision into scalable operating models across people, process, technology, and Agentic AI—often spanning onshore, nearshore, and offshore delivery.

Requirements

Minimum of 8 years of experience in sales operations, service delivery, sales transformation, or consulting.
Minimum of 5 years of experience managing a sales team.

Nice To Haves

Proven experience leading complex, multi‑location delivery teams at scale.
Strong understanding of inside sales motions, sales methodologies, and CRM ecosystems.
Demonstrated ability to design and operationalize new operating models.
Financial acumen with experience owning delivery economics and business cases.
Executive presence with the ability to influence senior client stakeholders.
Experience with AI‑enabled sales tools, Agentic workflows, or digital productivity platforms.
Background in technology, B2B sales, or large enterprise sales organizations.
Experience supporting pilots, POCs, and scaled transformations.
Familiarity with sales, data, or AI ecosystems.

Responsibilities

Client Leadership & Stakeholder Management Serve as the primary delivery owner and trusted advisor to client sales and operations leaders (VP/SVP/C‑Suite).
Translate client strategy into executable delivery roadmaps with clear milestones, risks, and value outcomes.
Lead executive readouts (WBRs/QBRs), articulating progress, ROI, risks, and recommendations.
Delivery & Operations Excellence Own day‑to‑day delivery across multiple sales motions (e.g., lead generation, qualification, customer onboarding, full‑cycle sales, customer success, partner management).
Establish and run delivery governance: cadence, KPIs, SLAs, RAID, capacity models, and financial tracking.
Drive operational rigor across hiring, onboarding, training, ramp, performance management, and attrition mitigation.
Sales Transformation & Agentic Enablement Design and operationalize future‑state seller workflows, including “day‑in‑the‑life” transformations.
Lead deployment and adoption of Agentic AI solutions (e.g., lead management, insights, content creation, customer success, manager agents).
Partner with technology, and data teams to run POCs, pilots, and scaled rollouts.
Financial & Commercial Accountability Own delivery economics including cost‑to‑serve, margin targets, productivity assumptions, and value‑based constructs.
Build and maintain business cases, capacity models, and scenario planning (conservative vs. aggressive).
Identify levers to improve CCI, seller productivity, and revenue impact.
Talent & Global Delivery Leadership Lead multi‑geography teams (US, Costa Rica, India, etc.) across sellers, managers, enablement, and support roles.
Define role profiles, hiring strategies, and skill requirements aligned to client needs and motion complexity.
Foster a high‑performance, inclusive culture grounded in coaching, accountability, and continuous learning.
Enablement, Change & Adoption Partner with L&D to design and execute training curricula (sales methodology, product, tools, AI enablement).
Drive change management, ensuring sellers and managers adopt new tools, processes, and behaviors.
Continuously capture insights and iterate the operating model based on performance data and field feedback.