Senior Service Coordinator
About The Position
Essential Responsibilities Responsible for Coordination of any or all of these three functions within Service: The daily coordination of service activities, daily coordination and resolution of warranty issues, or processing all parts quotations and sales. Respond to customer-initiated product performance issues. Investigate and report the root cause and responsibility of warranty issues. Determine product adherence with purchase order requirements. Process warranty order entry documentation. Coordinate with sales, purchasing, production, and field service personnel to facilitate warranty resolution requirements. Receive warranty requests for investigation and resolution. Record all warranty information for statistical review. Review Service sales inquiries.
Requirements
- BS degree in Mechanical or Electrical Engineering.
- Minimum 5 years of experience in a manufacturing environment in either service, sales, or warranty.
- Minimum 0-3years experience in a leadership role.
- Skilled with Microsoft software such as Excel, Word, and Outlook.
- Ability to prioritize and manage multiple tasks simultaneously.
- Strong analytical skills.
- Good oral and written communication skills.
- Good organization skills
- Must be responsible and dependable.
- Strong interpersonal skills.
- Must have demonstrated excellent leadership skills.
Responsibilities
- Coordination of service activities
- Coordination and resolution of warranty issues
- Processing all parts quotations and sales
- Respond to customer-initiated product performance issues
- Investigate and report the root cause and responsibility of warranty issues
- Determine product adherence with purchase order requirements
- Process warranty order entry documentation
- Coordinate with sales, purchasing, production, and field service personnel to facilitate warranty resolution requirements
- Receive warranty requests for investigation and resolution
- Record all warranty information for statistical review
- Review Service sales inquiries
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1,001-5,000 employees
