Senior Service Center Coordinator

Hempel A/S•Chattanooga, TN

About The Position

Hempel, founded in Denmark in 1915, is a world-leading supplier of trusted coating solutions. Across the globe, our products protect and beautify buildings, infrastructure and other assets, and play an essential role in our customers' businesses. They help minimize maintenance costs, improve aesthetics, and increase energy efficiency. Through our brands Hempel, Neogard, Crown Paints, Wattyl and Farrow & Ball, we provide solutions for the Marine, Energy, Infrastructure and Decorative industries. Job Summary: The Senior Service Center Coordinator role is responsible for being a key liaison between Sales and the Distribution Center but are not limited to essential responsibilities below.

Requirements

Bachelor's degree in a relevant field or equivalent experience
Minimum 5 years of experience in a Customer Retail setting i.e. Paint Stores
Proficient experience in standard operating procedures
Proficient with standard MS Office programs
Strong problem-solving and decision-making abilities
Proficient in using ERP software (Microsoft preferred) and other relevant tools
Ability to train colleagues

Responsibilities

Managing customer inquiries, order entry, tracking, delivery status updates, outbound/inbound communication, product information, and ad‑hoc product‑related support.
Prioritizing customer purchase orders and coordinating supply; assisting the DC Manager with order prioritization.
End‑to-end sales order management (including cross‑border orders, one‑time deliveries, invoicing) and end‑to-end return order management.
Serving as the primary point of contact for escalated or complex customer inquiries and resolving customer complaints.
Identifying potential new customers through research, cold calling, email outreach, and follow‑up on leads.
Coordinating projects and driving implementation with internal collaborators locally, regionally, and globally.
Cooperating with the Distribution Center team to ensure alignment and best‑practice execution across the organization.
Training peers and providing advisory support to colleagues.
Strong compliance focus in all financial transactions; ensuring adherence to local and global compliance rules when handling orders.
Participating in governance activities, including adherence to company policies, financial audits, and ISO audits.
Identifying, initiating, and researching process improvements; driving optimization of processes, tools, and procedures.
Driving implementation of automation and digital tools.
Documenting processes, tools, and instructions in collaboration with the SOP Manager and BPO.
Ensuring a safe and healthy work environment by following company Health, Safety & Environment (HSE) policies.
Performing general tasks related to the above functions, as required to support business needs.

Benefits

Medical, dental and vision insurance coverage options that begin on your first day of employment
Flexible HSA and FSA options to manage healthcare and dependent care expenses
12 paid holidays
15 vacation days to start
6 personal days
Paid leave for jury duty and bereavement
401(k) plan options with immediate company match and full vesting from day one
Basic life insurance, short-term and long-term disability coverage for the unexpected
Enjoy 16 weeks of fully paid maternity leave or 4 weeks of paid paternity leave, supporting you during life’s most important moments.
A strong flexibility policy making you thrive both in your job and privately