Senior Service Associate, M - F 8 am to 4:30 pm (CST)

UPS•New Brighton, MN

1d•$21 - $34

About The Position

Our team members provide package handling, inventory control, and shipping services to customers in a variety of industries including retail, technology, aerospace, and more. Speed, consistency, flexibility and visibility are delivered to our clients through our customer first approach. Service Associates help our clients become more efficient, which allows them to focus on their core competencies, better serve their customers and improve the products and services they offer. Delivers hands-on work, typically related to the core UPS business operations. Follows established processes and procedures to execute work efficiently and safely. Performs manual work that requires proficiency through job-related training and considerable on-the-job experience. Performs a range of tasks and makes minor modifications to work routines within established procedures and guidelines. Completes work with a limited degree of supervision and provides guidance to others with less experience. Manages the delivery or deployment of contracted services to customers to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded. Supports business products by collaborating with vendors, customers, and other internal support groups. Responsible for daily facility activities related to government compliance, inbound receipts, kitting, processing orders, procuring suppliers, managing inventory, staffing, facility inspections, employee engagement, development, safety, security, profitability, etc. Performs a variety of financial activities including forecasting, allocations, adjustments and creating annual business plans to meet business unit and corporate initiatives. Responsible for retaining and strengthening customer relationships which may include face to face customer service. Identifies and recommends opportunities for improving efficiency, effectiveness, and capabilities of the operation. May provide support to field stocking locations (FSL), agent locations across multiple geographies, and support the provider network.

Requirements

The ability to lift up to 70 lbs
Utilize various pieces of Material Handling Equipment (MHE) including pallet movers, stand up forklifts, high lift reach trucks, and order pickers up to heights of 28 feet
Utilize radio frequency (RF) scanners to electronically perform warehouse activities
Performs all tasks using defined job processes with a high level of accuracy with minimal supervision
Utilizes computer-based warehouse management system (WMS) to perform all warehouse activities including outbound process, inbound process and inventory control
Ensure transaction accuracy along with safety and quality compliance
Legal right to work in the U.S.
Successful completion of a background check
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Responsibilities

Package handling
Inventory control
Shipping services
Material Handling Equipment (MHE) operation
Warehouse activities using RF scanners
Warehouse activities using computer-based warehouse management system (WMS)
Ensure transaction accuracy along with safety and quality compliance
Managing the delivery or deployment of contracted services to customers to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded.
Supports business products by collaborating with vendors, customers, and other internal support groups.
Responsible for daily facility activities related to government compliance, inbound receipts, kitting, processing orders, procuring suppliers, managing inventory, staffing, facility inspections, employee engagement, development, safety, security, profitability, etc.
Performs a variety of financial activities including forecasting, allocations, adjustments and creating annual business plans to meet business unit and corporate initiatives.
Responsible for retaining and strengthening customer relationships which may include face to face customer service.
Identifies and recommends opportunities for improving efficiency, effectiveness, and capabilities of the operation.
May provide support to field stocking locations (FSL), agent locations across multiple geographies, and support the provider network.