Senior Service Advocate

CVS Health

13d • $19 - $35

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Senior Service Advocate serves as the Single Point of Contact for handling member service inquiries, issues and process requests received via telephone. Acts with fast knowledge using integrated service tools. Engages, consults and educates members based upon the member's unique needs, preferences and understanding of the Integrated Service Model (ISM) suite of services

Requirements

• Ability to build a trusting relationships by taking accountability to fully understand the member’s needs.
• Ability to resolve complex issues with sensitivity and discretion.
• Uses communication skills to build relationships with both internal and external members/constituents.
• Ability to multitask and handle multiple functions and/or multiple products while maintaining and/or exceeding performance standards.
• Demonstrates professionalism and presents a positive image when interacting with members and constituents.
• Demonstrates strong member focus and utilizes all available resources to ensure prompt member satisfaction.
• Demonstrates functional expertise and leadership ability.
• Customer Service experiences in a transaction-based environment such as a call center or retail location preferred, demonstrating ability to be empathetic and compassionate.
• High School Diploma or G.E.D.

Nice To Haves

• Strong communication skills
• Understanding of medical terminology
• Problem solving skills
• Computer literate, Microsoft Word and Excel experience a plus
• Some college preferred

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED