Senior Security Officer - 1st Shift - Dollywood Theme Park - Full Time Year Round

All Career•Pigeon Forge, TN

6h•Onsite

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties; all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel.â¯We are seeking a Senior Security Officer who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests. We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. The right Senior Officer checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. This role exists as an entry level leadership position to protect people and property, maintain a peaceful, fun-filled and safe atmosphere while enforcing Security procedures at all Dollywood Company Properties. The Senior Security Officer will work with their shift leadership to assist in the daily operations for the Security Department. They will fill in as the Corporal or Sergeant in the absence of their direct leaders and at the direction of the Security Manager. These responsibilities will be performed in a manner consistent with the mission, vision, operating philosophies, and standards of the Dollywood Company. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Requirements

At least one year of experience working successfully in a similar role. Preference will be given to candidates with prior Law Enforcement or Security related experience
Must be able to meet the qualifications to be certified as a Security Officer by the State of Tennessee, licensed by the Department of Commerce & Insurance Private Protection Services as prescribed by the Tennessee Code Annotated 62-35 Act of 1922 (See attachments TCA 62-35-116, TCA 62-35-117)
Must be able to meet the qualifications to be certified as a Security Trainer by the State of Tennessee, licensed by the Department of Commerce & Insurance Private Protection Services as prescribed by the Tennessee Code Annotated 62-35 Act of 1922 (See attachments TCA 62-35-116, TCA 62-35-117)
Must be at least twenty-one (21) years of age
Must have the capability to develop the skills in the use and care of various firearms
Must possess valid Tennessee driver’s license and have state required auto insurance
First Aid and C.P.R. certification required or ability to obtain a certification in a timely manner
Must be able to meet the same requirements as a police officer for the State of Tennessee
Must have high school diploma or equivalent
Must successfully complete a post-employment offer background check and drug screen
Must be able to pass a credit check
Must not have been convicted of or pleaded guilty to or entered a plea of nolo contendere to any felony charge or to any violation of any federal or state laws or city ordinances relating to force, violence, theft, dishonesty, gambling, liquor and other alcoholic beverages or controlled substances
Must not have been released or discharged under any other than honorable discharge from any of the armed forces of the United States
Must be willing to be fingerprinted by the Tennessee Bureau of Investigation or already have fingerprints on file with the Tennessee Bureau of Investigation
Must have good moral character as determined by a thorough investigation conducted by the employing agency; and/or the POST Commission
Must be certified by a Tennessee Licensed Health Care Provider qualified in the psychiatric or psychological fields as being free from any impairment, as set forth in the current edition of the Diagnostic and Statistical Manual of Mental Disorders (DSM) of the American Psychiatric Association at the time of the examination that would, in the professional judgement of the examiner, affect the person’s ability to perform an essential function of the job, with or without reasonable accommodation
Basic computer skills with working knowledge of Microsoft Applications
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must maintain a professional appearance with good personal hygiene
Must promote and support a “team” work environment by cooperating and helping co-workers
Must be productive in a fast-paced, dynamic environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Able to comprehend instructions and retain information
Able to perform duties consistently while creating a safe and secure environment for hosts and guests
Able to be flexible and handle frequent changes in priorities
Able to add, subtract, multiply and divide with accuracy
Able to tolerate various temperatures while working indoors and outdoors
Able to meet the physical demands of the job
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in their work
Must maintain professional appearance according to Company department standards
Must be able to utilize effective communication (oral and written), problem solving, conflict management and interpersonal skills
Must reflect Dollywood’s core values through the lens of dignity and respect
Able to operate/drive a company vehicle with valid driver’s license and insurance
Ability to work comfortably at heights up to 60 ft
Able to have manual dexterity necessary to complete all job duties
Able to lift 50 pounds without assistance and lift, push, pull and/or drag up to 150 lbs
Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Able to perform other duties as assigned
Able to prioritize tasks and complete assignments on time
Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees
Able to thrive in a fast-paced environment
Must be able to pass company required drug testing
Able to cope with situations firmly, courteously, tactfully, and with respect for the rights of others
Able to handle high stress situations in a calm, collected and professional manner

Responsibilities

Supervise all Security Officers assigned to the team in the absence of the Shift Sergeant and Corporal
Assist the Shift Leaders with creating work schedules for the team
Assist the Shift Leaders with creating shift assignments and approving breaks.
Communicate with the officers on the team and keep them informed of any new or changed operating procedures and policies
Coach and train officers on the team in a manner consistent with Leading with Love guidelines
Ensure that all applicable Dollywood policies and procedures are followed
Able to assist Guests and Hosts through a variety of situations and calls for assistance during shift
Assist with paperwork, reports, and logs on his/her team to ensure they are complete and accurate
Must be able to assist in the development and implementation of new programs or initiatives from team leadership
Perform officer shift duties when not filling in for leadership on duty
Respond to Guest and Host calls for assistance related to vehicle issues
Assist in the transportation of, and escorting of Hosts in possession of, company funds according to cash handling procedures
Assist the Safety-First Aid Department as assigned
Assist with fire and flood prevention
Able to maintain control and communicate effectively when directing people and vehicle traffic flows on Company property
Control park access at Host and service entrances
Respond and assist with service calls related to animal/ wildlife control following all Safety policies
Enforce Parking standards, issuing citations for inappropriately parked Host vehicles
Monitor Fire Suppression Systems and Park alarm systems
Maintain safe work environment by patrolling buildings, Guest and Host parking lots and various areas on Company property
Patrol Guest and Host parking lots
Provide Dignitary Protection Services for visiting celebrities
Respond to calls for service regarding unruly Guests/Hosts
Respond to calls for service, i.e.; shoplifting, burglary and theft
Reunite lost persons on park
Take possession of lost property and returning same to Lost & Found
Management reserves the right to change and/or add to these duties at any time