Senior Security Customer Engagement Specialist

Remitly • Raleigh, NC

17d

About The Position

The Information Security Customer Engagement team is at the forefront of helping our customers gain the assurance that they need to buy and utilize our products with confidence. As a senior member of the team, you will play a key role in delivering upon our customer engagement strategy, ensuring that our customer inquiries are handled efficiently, providing customers with expert guidance on our products and security practices. This will be facilitated through the completion of security due diligence questionnaires, security contract language management and customer engagement calls. As a Senior Security Customer Engagement Specialist, you will: Respond to customer security inquiries utilizing a combination of knowledgebases, generative AI and subject matter expertise. Deliver timely expert support, fostering strong customer relationships, helping secure and retain both new and existing business. Uphold and maintain high levels of quality across all customer interactions, ensuring trust and clarity on information provided. Liaise with cross-functional teams to ensure seamless communication and collaboration. Drive strategic initiatives and projects that enhance our security solutions and customer experience, delivering competitive advantages. Support junior members of the team through effective training and mentoring.

Requirements

• Information Security expertise: You will have a strong understanding of information security principles, frameworks and regulatory requirements.
• Customer engagement experience: A strong background in managing customer inquiries, including, but not limited to curating and maintaining a public Trust Center, completion of questionnaires, client engagement calls, and security contract language reviews.
• Communication skills: Exceptional verbal and written communication skills to effectively interact with customers and internal stakeholders, providing transparency and building trust.
• Growth Mindset: You will embrace challenges as opportunities; you proactively pursue continuous learning and adapt to industry trends and evolving customer needs.
• Analytical Thinking: Ability to assess complex security scenarios, interpret customer requirements, and provide tailored solutions that address their concerns.
• Project Management: Proven capability to manage multiple customer engagements and strategic initiatives simultaneously, ensuring timely delivery and effective prioritisation.

Responsibilities

• Respond to customer security inquiries utilizing a combination of knowledgebases, generative AI and subject matter expertise.
• Deliver timely expert support, fostering strong customer relationships, helping secure and retain both new and existing business.
• Uphold and maintain high levels of quality across all customer interactions, ensuring trust and clarity on information provided.
• Liaise with cross-functional teams to ensure seamless communication and collaboration.
• Drive strategic initiatives and projects that enhance our security solutions and customer experience, delivering competitive advantages.
• Support junior members of the team through effective training and mentoring.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees