Senior Manager, App Dev & Support
About The Position
The Senior Scrum Manager is a seasoned Agile leader responsible for driving the successful delivery of complex, multi-disciplinary technology programs across enterprise environments. Leveraging deep experience in Agile/Scrum methodologies, IT project management, system modernization, and large-scale platform migrations, the Senior Scrum Manager oversees multiple Scrum teams, ensuring consistent delivery excellence, stakeholder alignment, and continuous improvement. This role acts as a strategic partner to business and technical leadership, guiding teams through transformational initiatives including legacy system modernization, enterprise data integrations, Identity and Access Management (IAM), DevOps adoption, and enterprise Back Office enhancements. With over 15 years of cross-functional experience across IT operations, Agile transformations, and technical program management, the Senior Scrum Manager applies advanced leadership, technical acumen, and communication skills to deliver high-impact outcomes within highly regulated and mission‑critical industries.
Requirements
- 10–15+ years of blended experience across Agile project management, Scrum Master roles, technical project management, and software development.
- Proven track record delivering large-scale IT modernization programs, data transformation projects, and enterprise system deployments.
- Strong proficiency in Agile/Scrum frameworks, SDLC, DevOps, ETL, analytics platforms, and application modernization.
- Hands-on experience with tools such as Jira, Confluence, Azure DevOps, MS Project, SharePoint, ServiceNow, ODI, OAS, WebLogic, SQL/PLSQL, and related enterprise technologies.
- Expertise in Identity & Access Management (IAM), including OIM, RBAC, MFA/SSO, and compliance-driven security processes.
- Demonstrated ability to manage multi-million-dollar portfolios and lead cross-functional teams across distributed environments.
- Excellent communication, conflict resolution, negotiation, and stakeholder engagement skills.
- PSM I or CSM certification required; PMP/PMI experience is a strong plus.
Nice To Haves
- Experience working in transportation, tolling, utility, retail, or large enterprise environments.
- Background leading Agile transformations at scale across large organizations.
- Familiarity with ITIL frameworks and ITSM operational models.
- Ability to create executive-level reports, dashboards, and performance metrics for leadership and governance boards.
Responsibilities
- Lead multiple Scrum teams through end‑to-end project delivery using Agile, Scrum, and Kanban frameworks.
- Facilitate all key Scrum ceremonies including daily standups, sprint planning, backlog refinement, sprint reviews, and retrospectives.
- Coach, mentor, and evolve teams to adopt Agile best practices—driving improved velocity, quality, and delivery predictability.
- Champion Agile transformations across business, operations, and IT teams, enabling cultural shifts from Waterfall to Agile methodologies.
- Oversee strategic enterprise programs including system migrations, Back Office System modernization, large data integrations, and IAM initiatives.
- Develop and manage project plans, charters, roadmaps, resource allocations, budgets ($1M–$20M+), and risk mitigation strategies.
- Own cross‑functional delivery for high‑visibility modernization efforts across stakeholders such as transportation agencies, utilities, retail organizations, and global franchises.
- Ensure all project deliverables adhere to PMI, Scrum, ITIL, and SDLC best practices.
- Lead large-scale migrations from legacy platforms to successor systems, ensuring data integrity, ETL accuracy, and transition success.
- Oversee ETL processes, Oracle Data Integrator (ODI) workflows, performance tuning, and analytics reporting (OAS).
- Drive DevOps automation and CI/CD pipeline optimization, reducing release cycle time and improving deployment consistency.
- Collaborate on middleware, platform, and IAM initiatives including WebLogic, OIM, RBAC, SSO, and federated identity governance.
- Serve as the primary liaison between executive leadership, technical teams, vendors, and business partners.
- Facilitate governance meetings, steering committees, operational checkpoints, and stakeholder alignment sessions.
- Develop dashboards, KPI reporting, and communication frameworks in Jira, Azure DevOps, Confluence, and Power BI.
- Foster strong relationships and transparent communication to ensure expectation alignment and ongoing stakeholder engagement.
- Identify and eliminate delivery bottlenecks, reduce team impediments, and refine processes across program portfolios.
- Introduce process automation, operational optimizations, and Agile workflows to increase productivity and reduce cost.
- Provide guidance on ITSM practices, ServiceNow workflows, change management, and incident/problem resolution processes.
- Drive measurable improvements in release frequency, system performance, team collaboration, and customer satisfaction.
Benefits
- health insurance coverage
- voluntary dental and vision programs
- life and disability insurance
- a retirement savings plan
- paid holidays
- paid time off (PTO) or vacation and/or sick time
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
