Senior Scrum Master

HomeServe USA • Norwalk, CT

43d • $103,036 - $167,910

About The Position

The Senior Scrum Master will guide cross-functional teams in using Agile
methodology and Scrum practices, while providing advanced leadership and broad
delivery oversight. This role demands excellent leadership, communication, and
organizational skills to ensure timely delivery of projects while maintaining
high-quality standards.

Requirements

• Minimum of 8 years of experience in agile project management or a related field. Strong background using Project/Work Management application: Jira/Confluence.
• Strong facilitation, strong attention to detail, stakeholder management, and organizational coaching skills. Proficiency in agile tools; Jira, Confluence, and GitHub.
• Bachelor's degree in Business, IT, or a related field.
• Strong work ethic and willingness to take ownership
• Ability to work independently
• Ad-hoc responsibilities as assigned
• Travel 10%, as needed

Nice To Haves

• Advanced CSM, PSM III, SAFe SPC, or ICAgile Agile Coach certifications preferred.

Responsibilities

• Agile Transformation: Lead and scale agile transformation initiatives across multiple pods and complex programs, ensuring alignment with enterprise strategy, business priorities, and technical architecture.
• Program Execution: Oversee planning, execution, and delivery of high-impact, cross-functional initiatives; ensure portfolio alignment and advanced Jira governance.
• Continuous Improvement: Design, implement, and sustain advanced continuous improvement frameworks; mentor teams in maturity and performance optimization.
• Risk Management: Proactively identify, assess, and manage enterprise-level risks, dependencies, and delivery constraints; drive mitigation strategies.
• Metrics and Reporting: Establish and maintain executive-level dashboards and data-driven performance insights; ensure accuracy and transparency of reporting.
• Leadership Partnership: Serve as a strategic advisor to Product, Technology, and Business leaders; influence prioritization, capacity planning, and delivery outcomes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level