Senior SalesPro Specialist
About The Position
We are seeking a results-driven, customer-focused Senior SalesPro Onboarding Specialist responsible for driving customer adoption, accelerating time-to-value, and ensuring successful product launch and early-stage account health. This role blends structured project execution, consultative onboarding, and proactive risk management. The ideal candidate is confident leading client-facing conversations, managing multiple complex projects simultaneously, and holding customers accountable to timelines and outcomes. This is not a passive training role. This is an ownership role. You will serve as the quarterback of the onboarding experience - ensuring customers launch successfully, adopt effectively, and transition smoothly into long-term partnership.
Requirements
- 4-5+ years of experience in SaaS onboarding, implementation, or customer-facing delivery
- Experience managing multiple concurrent client projects
- Experience driving customer adoption and behavioral change
- Strong project management and organizational skills
- Experience navigating difficult client conversations and managing expectations
- Education:Associate or Bachelor’s degree in a relevant field or equivalent work experience
Nice To Haves
- Experience in CRM or sales enablement platforms
- Experience in startup or high-growth SaaS environments
- Familiarity with structured project management methodologies
Responsibilities
- Drive Customer Adoption & Time-to-Value
- Technical account builds and configuration
- Lead structured, outcome-focused onboarding engagements
- Deliver engaging, role-based training aligned to customer business goals
- Reinforce best practices to drive behavioral change across sales teams
- Ensure customers are prepared operationally and technically for go-live
- Own Structured Project Execution
- Build and maintain detailed onboarding project plans
- Establish clear timelines, milestones, and customer deliverables
- Drive accountability with customer stakeholders to prevent project delays
- Maintain consistent communication cadence and documentation
- Track time accurately and manage utilization effectively
- Launch & Hypercare Management
- Own customer readiness for go-live
- Monitor adoption, system usage, and early health indicators post-launch
- Identify and address gaps during the hypercare period
- Proactively escalate risks with mitigation plans
- Partner with Customer Success to ensure smooth transition post-hypercare
- Stakeholder & Executive Communication
- Identify and engage 2–5 key stakeholders per account
- Lead milestone reviews and launch readiness conversations
- Communicate risks, dependencies, and expectations clearly and professionally
- Navigate stalled projects and re-engage decision-makers effectively
- Scope & Services Alignment
- Clearly distinguish onboarding services from Professional Services engagements
- Identify out-of-scope requests and route appropriately
- Protect company revenue while maintaining customer trust
- Collaborate with Professional Services for expansion opportunities
- Cross-Functional Collaboration
- Partner with Sales, Customer Success, Product, and Support teams to ensure alignment
- Provide structured feedback on common onboarding challenges
- Contribute to continuous improvement of onboarding processes and playbooks
Benefits
- Affordable Health & Wellness Coverage – comprehensive and competitive benefits package, starting the first of the month following your hire date..
- Invest in Your Future – 401(k) company match to help you build financial security.
- Time to Recharge – We believe time to rest and recharge matters. Leap offers a Flexible Time Off (FTO) policy, 10 paid sick days, and 8 paid company holidays.
- Comprehensive Employee Assistance Program (EAP) – resources to support your mental health, financial well-being, and everyday challenges.
- Exclusive Discounts with LifeMart (via ADP) – save on groceries, restaurants, entertainment, pet insurance, cell phones, child care, and more!
- MoveSpring Wellness App – stay active and engaged with company step challenges, workout content, meditation tools, and wellness blogs for a healthier you!
- Culture & Team-Building Activities – we love to connect, celebrate, and grow together through team events, fun challenges, and company traditions like our Annual Summit!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
