Senior Salesforce Business Analyst

Unity Technologies•New York, NY

About The Position

Are you a Salesforce enthusiast with a "get-things-done" attitude? We are looking for a motivated Salesforce Business Analyst to join our dynamic team at Unity. This isn't just a technical role, it’s an opportunity to be a key bridge between technology and business growth. At Unity, we push Salesforce to its limits, leveraging a cutting-edge stack that includes Data Cloud, Prompt Builder, CRM Analytics, Sales, and Service Cloud. You will take full ownership of diverse projects, from optimizing a specific internal team's workflow to architecting cross organizational processes that directly impact our global customers. By working at the forefront of Salesforce innovation, including AI and advanced data strategies, you will have a visible, immediate impact on how our organization operates and scales.

Requirements

Design solutions, translate business needs into processes and systems and define business requirements into a technical plan
Technical Salesforce Background: Proven experience as a Salesforce Implementer or Administrator with strong configuration skills.
Project Leadership: A track record of taking responsibility for tasks and driving them to completion.
Team player with the ability to self-manage and execute projects from scratch.
Problem-Solving Mindset: A proactive approach to troubleshooting and optimizing business flows.
Adaptability: The ability to thrive in a fast-paced environment and manage multiple priorities simultaneously.

Nice To Haves

Data Cloud: Hands-on experience or strong theoretical knowledge of Salesforce Data Cloud.
Salesforce Agentforce: Familiarity with AI-driven agents and autonomous Salesforce solutions.
Project Management: Proven experience in managing project timelines, risks, and stakeholder expectations.
Innovation Mindset: A passion for staying ahead of the curve with the latest Salesforce releases and AI capabilities.

Responsibilities

Business Analysis: Partner with stakeholders to identify pain points and translate them into technical Salesforce requirements.
System Implementation: Design and configure customized solutions using Salesforce best practices (Flows, Automations, Prompt builder, Data Cloud, CRM Analytics).
Project Management: Lead project lifecycles, ensuring milestones are met and stakeholders are aligned throughout the process.
Global Collaboration: Work closely with diverse teams across the world to ensure system adoption and process standardization.
Training & Support: Empower our users by creating documentation and conducting training sessions for new features.