Senior Salesforce BA Analyst

United Airlines•Chicago, IL

About The Position

The Sr. Business Analyst will be working with motivated teams on highly visible and valuable internal and customer-facing Salesforce-based products. This position requires an excellent communicator with outstanding analytical skills in order to collaborate with business users, technology teams, and leadership in an Agile environment.

Requirements

Bachelor’s Degree in Computer Science, Information Systems, Engineering or other related field
Experience as Salesforce analyst. Working with business and being able to translate in Salesforce terms for developers and help in high level design flow.
Proven experience generating technical requirements and generating complex process maps
Solid knowledge of business analysis best practices, functional design, and application delivery methodology
5+ years of prior experience as an analyst working within an enterprise IT organization
While not a developer, candidate should possess a high-level understanding of IT systems and architecture to support discussions and communications
Strong multi-tasker, proven experience handling multiple roles and projects simultaneously
Experience working with cross-functional, global teams to deliver commitments on-time and on-budget
Excellent analysis, problem solving and decision-making skills
Attention to detail
Strong planning and organizational skills
Strong communication skills – verbal, written, and presentation
Able to provide direction, tools and process support to less senior employees
Works independently
Proficiency with Microsoft Office, Visio, and agile tools (Azure DevOps and JIRA)
‘Can do’ attitude, willing to take on new challenges with a desire to continually grow
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
Effective Communication (verbal + written)

Nice To Haves

Airline Maintenance systems development is a PLUS
Salesforce certifications

Responsibilities

Translates high-level requirements into detailed level requirements (user stories) to be consumed by the development pods in each sprint, while ensuring stories and features are added iteratively to the product to add overall value.
Facilitates agile rituals such as inception, iteration and story kickoff, estimation sessions and help to keep team up-to-date with changes in priorities and to be available to answer questions quickly.
Works with User Experience (UX) analysts to ensure prototypes convey story intent Works with Dev and QA to understand the boundaries of any given story
Contributes to overall definition of strategy and scope, including working with business stakeholders to understand ‘why’ we are working on something before development begins.
Identifies opportunities for improvement across product, process and team
Comfortable training clients on Salesforce and newly built features
Contribute in Salesforce-based model and designs for the solution.
Demonstrated knowledge of the Salesforce.com sales cloud development environment including but not limited to items such as custom objects, declarative functionality, process builders, and workflows
Capable of working on Salesforce data and reports.
Be able to handle multiple projects and initiatives and support different business units.
Monitor progress of deliverables, keep dependent teams and projects informed on progress; take corrective action if deliverable cannot be met or if higher priorities disrupt prior commitments
Support the Enterprise Quality Assurance team to ensure they can properly perform function and non-functional testing
Review and validate QA test plans; support the QA team during test execution.