Senior Salesforce Architect

Radwell International•Willingboro, NJ

58d•$165,000 - $205,000•Onsite

About The Position

We're hiring a Senior Salesforce Architect to own the end-to-end Salesforce architecture for Radwell's data, integrations, security, and scale. This is a hands-on architecture role that sets guardrails, leads solution design, and enables distributed delivery teams. You'll translate Radwell's MRO realities like millions of SKUs, complex pricing/entitlements, repair/RMA into elegant, resilient Salesforce solutions across Sales Cloud, Service Cloud, Experience Cloud, and (preferably) CPQ/Revenue Cloud. As a Salesforce Architect, you will work closely with cross-functional teams, including business analysts, project managers, and integrations team, to deliver scalable solutions that improve business efficiency and streamline operations.

Requirements

Technical Expertise: Solid understanding of Salesforce Platform, IT systems, software development, and sales-related technology infrastructure.
Project Management Skills: Proven ability to manage complex projects, prioritize tasks, and meet deadlines in a fast-paced environment.
Leadership: Demonstrated experience leading cross-functional teams and managing relationships with senior stakeholders.
Communication Skills: Strong verbal and written communication skills, with the ability to present technical information to non-technical audiences.
Ability to solve complex problems
Ability to quickly learn new tools and processes
Attention to detail
Ability to work effectively with little or no supervision
Strong written and verbal communication skills
Goal oriented project management skills
Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
Experience: 12+ years on Salesforce with 5+ years as a hands-on architect delivering integration-heavy, multi-cloud programs at scale (high data volume, complex pricing/entitlements) and with proven expertise in Apex, Visualforce, and Lightning Component Framework.
Certifications: Salesforce Architect certification is required; Platform Data Architect is a plus.
Technical Skills : Proven delivery of Agentic AI/Salesforce Agentforce (or equivalent) with tool-using agents, grounding strategies, guardrails, and human-in-the-loop patterns at enterprise scale.
Integrations: Deep ERP integration experience (ideally Epicor P21), contact center (Genesys Cloud), and web/e-commerce; mastery of REST/GraphQL, Platform Events/CDC, middleware, and data sync patterns.
Agentic AI: Proven delivery of Agentic AI/Salesforce Agentforce (or equivalent) with tool-using agents, grounding strategies, guardrails, and human-in-the-loop patterns at enterprise scale.
Proficient in Salesforce platform development with strong understanding of Salesforce best practices and design patterns.
Experience with Salesforce declarative development tools like Process Builder, Flows, and custom objects.
Familiarity with REST and SOAP APIs, and experience in integrating Salesforce with external systems.
Knowledge of SOQL and SOSL for efficient data manipulation within Salesforce.
Experience with CI/CD tools and version control (Git, Jenkins) is a plus.
Strong problem-solving skills and the ability to manage multiple projects simultaneously.
Excellent communication and interpersonal skills with a customer-oriented approach.
Ability to work both independently and collaboratively within a team.

Nice To Haves

PMP, Agile, or other relevant project management certifications are a plus.
Sales Operations Knowledge: Familiarity with sales processes, including CRM and sales pipeline management tools, to align IT solutions effectively.
Standing up a Salesforce CoE and enabling a global delivery model.
CPQ/Revenue Cloud, Experience Cloud portals, entitlement contracts, renewals.
Data Cloud, Einstein/GenAI, conversation intelligence, knowledge generation with governance.
Experience with Slack as a conversational surface for internal agent workflows.
Change Management: Experience managing organizational change, especially when implementing new technologies or workflows.
Budget Management: Proficiency in managing budgets and understanding financial impact related to project investments.

Responsibilities

Architect & Design
Define the multi-cloud target architecture, data model, and sharing/security model to support high-volume catalog, pricing, warranty/entitlement, and depot repair flows.
Translate business processes (lead→quote→order, repair/RMA, returns, warranty) into scalable solutions using Apex, Lightning Web Components, Flows, Platform Events, and declarative best practices.
Integrate the Enterprise
Lead real-time and near-real-time integrations with ERP (pricing, ATP, order/invoice status), radwell.com, Genesys Cloud (CTI/IVR/screen-pop), and marketing cloud, & data platforms.
Select and govern integration patterns (REST, GraphQL, Platform Events, CDC, middleware such as MuleSoft/Boomi/Queues) with clear SLOs for latency, reliability, and data quality.
Drive GTM, Service & CPQ Outcomes
Architect guided selling, complex pricing/discounting, approvals, and renewal/expansion motions (CPQ/Revenue Cloud preferred).
Design a unified service console (cases, knowledge, digital channels), integrated repair center workflows, and entitlement-aware SLAs.
Govern, Secure, and Scale
Establish coding standards, review gates, and solution assurance; run design reviews and coach globally distributed teams.
Own environment strategy (sandboxes), release management, and CI/CD (GitHub/Jenkins/Azure DevOps) with automated testing and test data.
Ensure compliance (SOX, GDPR/CCPA, PII handling), auditability, and data retention policies.
Enablement & Adoption
Lead the Salesforce Center of Excellence (CoE): roadmap, backlog shaping, architecture runway, partner/vendor management.
Produce reference architectures, diagrams, and documentation; upskill admins, developers, and product owners.
Agentic AI & Agentforce
Blueprint & use cases: Define Radwell's Agentic AI strategy and where to deploy Salesforce Agent force (sales, service, RMA/repair, quoting/CPQ, order status, knowledge).
Task-first agents: Build agents that can reason, decide, and act; equipped with tools to price/quote via ERP, fetch order/invoice status, triage/deflect cases, schedule repairs, and suggest alternates/substitutions for hard-to-find SKUs.
Grounding & guardrails: Ground agents on trusted Radwell data (catalog, pricing, inventory, entitlements) via Einstein & custom data platform (or equivalent); implement RBAC/ABAC, human-in-the-loop for high-risk actions (e.g., discount overrides), and full action audit trails.
Tooling & orchestration: Configure Agentforce toolkits/skills and flows to invoke internal and external APIs (ERP, radwell.com, Genesys, payments, tax, shipping) using reliable patterns (Platform Events, CDC, queues, middleware).
Observability & control: Stand up command-center style telemetry (accuracy, escalation rate, tool-success, cost per task, latency) with policy controls and kill-switches by channel/region.
Multi-channel experiences: Enable agents in the service console, on radwell.com (web chat), via Genesys (voice/IVR deflection & screen-pop), and in Slack for internal users (approvals, quote builds).
Safe scale-up: Pilot→production with canary releases, eval sets, red-teaming, and continuous prompt/test suites integrated into CI/CD.