Senior Salesforce Administrator

ASSA ABLOY • Phoenix, AZ

9d

About The Position

ASSA ABLOY is seeking a Senior Salesforce Production Support Administrator, you’ll be the go‑to expert who keeps our platform running smoothly, empowers our users, and ensures the business can move fast—without friction.

You’ll take charge of the platform’s day‑to-day stability by quickly diagnosing, prioritizing, and resolving issues that affect users or business processes. From monitoring system performance to managing incident queues, you’ll use your technical instincts to spot problems early and keep operations humming.

You’ll dive into automation breakdowns, data inconsistencies, and access challenges—restoring normal operations with minimal downtime and maximum confidence. When deeper issues arise, you’ll perform root‑cause analysis, implement smart, sustainable fixes, and partner closely with developers on anything requiring code‑level attention.

In this role, you’ll also own complex user escalations, lead proactive system health checks, and ensure all changes adhere to strong governance and change‑management standards. Your work ensures reliability, scalability, and user trust across the organization.

This role can sit full-time in any one of the following locations reporting to the Salesforce Technical Architect:

Phoenix, AZ
New Haven, CT
Berlin, CT

Requirements

• Bachelor’s Degree in Computer Science, Engineering, Information Technology or related field required.
• 5+ years of Salesforce Administration experience.
• In-depth knowledge of Salesforce architecture, data models, and best practices
• Extensive experience with complex Salesforce customization and configuration.
• Proven ability to design and implement scalable, efficient Salesforce solutions.
• Strategic thinking and ability to align Salesforce solutions with overall business objectives.
• A track record of successful Salesforce project implementations and a portfolio of completed projects.
• Salesforce certifications, including Salesforce Certified Platform Administrator.
• Strong leadership skills.

Nice To Haves

• Software engineering skills with proficient in Apex, Java, JavaScript.
• Experience with CI/CD.
• Dell Boomi experience is a great plus.
• Agile tools awareness.
• Working experience with offshore teams.

Responsibilities

• Collaborating with project leads to assessing CRM requirements
• Analyzing solutions on the Salesforce platform to meet specific needs
• Plan, design, develop, and document (within a specified deadline) new feature functionality for our software applications per customer or internal specifications.
• Conducting comprehensive testing for application stability and functionality.
• Identifying and resolving issues and glitches.
• Documenting processes and delivering technical training to Salesforce personnel.
• Identifying opportunities to improve current processes.
• Creating and managing custom objects, fields, formulas, reports and dashboards.
• Managing Salesforce Sales, Service and Marketing Cloud instance.
• Learn and understand the end-to-end business processes to ensure delivered solutions solve root cause and meet business requirements.
• Experience with Data Model Governance and best practices.

Benefits

• Bonus eligible.
• Continuous professional development opportunities and an environment that fosters internal growth and mobility.
• Competitive compensation and benefits package which includes multiple healthcare options, tuition reimbursement, and matching 401k.
• Generous holiday schedule and paid time off to refresh and recharge.
• Employee pricing on our products and discount programs for travel, entertainment, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level