Senior Salesforce Administrator

Intrado Life & Safety, Inc.

10h

About The Position

Intrado is dedicated to saving lives and protecting communities, helping them prepare for, respond to, and recover from critical events. Our cutting-edge company strives to become the most trusted, data-centric emergency services partner by uniting fragmented communications into actionable intelligence for first responders. At Intrado, all of our work truly matters. We are looking for an experienced Salesforce RCA (Revenue Cloud Admin) / Sales Cloud Administrator to support our rapidly evolving go-to-market systems. The ideal candidate has 5+ years of hands-on Salesforce administration, strong knowledge of Revenue Cloud (CPQ, Billing, Products, Pricebooks), and excellent communication skills. You will partner with Sales, RevOps, Product, and Customer Service teams to ensure our quoting, contracting, and revenue processes run smoothly, accurately, and scalable. This role requires someone who excels at change management, cross-functional collaboration, and translating business needs into reliable, compliant Salesforce solutions.

Requirements

5+ years of Salesforce Admin experience (Sales Cloud, Revenue Cloud, or CPQ)
Strong understanding of Salesforce data model: Accounts, Contacts, Leads, Opps, Quotes, Contracts, Orders, Products, Pricebooks
Hands-on experience with Flows, validation rules, record types, profiles, permission sets
Strong communication skills — able to work with technical and non-technical stakeholders
Experience with change management, UAT, and release governance
Ability to gather requirements and translate them into scalable solutions
Proven ability to handle multiple projects and priorities in a fast-paced environment

Nice To Haves

Salesforce Certified Administrator (ADM-201)
Salesforce CPQ Specialist or Revenue Cloud Consultant
Experience with HubSpot, D365, TaskRay, or other billing/finance systems

Responsibilities

Own day-to-day Salesforce administration for Sales Cloud + Revenue Cloud
Manage user setup, profiles, permission sets, page layouts, flows, validation rules
Monitor and resolve system issues, break/fix items, and automation errors
Maintain data integrity through audits, cleanups, and governance processes
Support quoting workflows, quote templates, product catalog updates, and pricing logic
Maintain pricebooks, discount rules, bundles, and revenue schedules
Assist with CPQ configuration, validations, approvals, and contract generation
Partner with Billing/Finance on downstream integration issues
Act as the primary liaison between internal Stakeholders and Salesforce platform
Provide guidance on process improvements, system usage, and best practices
Collaborate with Ops, Finance, Customer Success, and Product teams
Support rollout of new features, enhancements, and training initiatives
Develop and maintain reports, dashboards, and analytics to provide actionable insights for leadership.
Partner with business stakeholders to translate requirements into Salesforce solutions that support KPIs and strategic goals.
Oversee integrations between Salesforce and other enterprise systems (e.g., Microsoft D365 F&O, ServiceNow).
Implement and maintain automation tools, flows, and third-party applications to enhance functionality.
Drive continuous improvement initiatives, incorporating AI-enabled features and data governance best practices.

Benefits

comprehensive benefits package
medical
dental
vision
life and disability coverage
paid time off
a 401(k) retirement plan
paid parental leave
access to a robust library of personal and professional training resources
employee discounts
critical illness
hospital indemnity
access to legal support
pet insurance
identity theft protection
an EAP (Employee Assistance Program) that includes free mental health resources/support