Senior Salesforce Admin

Kinective • Phoenix, AZ

4d • Remote

About The Position

Ready to be a part of the company transforming FinTech and how the world accesses banking services? When was the last time you were excited about interacting with your bank or credit union? If the answer is “a while” then you’re in good company. Despite the fact that access to better financial choices is at the heart of empowering communities, businesses, and people, financial institutions (FIs) are struggling to keep up with modern expectations. And that’s where Kinective comes in. We’re here to change the way the world accesses and thinks about banking through software that connects a historically “boring” industry to the latest and greatest fintechs shaping the industry. Ok... but what does all of that actually mean? Banks and credit unions are using some pretty old-school systems, which makes adopting new and innovative technology difficult (if not impossible). If you think it’s easy for your local branch to send you a receipt via text… think again. Want proof? As the largest provider of software connectivity to 1 in 3 U.S. financial institutions, we are the leading company transforming the way banking is done for credit unions and banks. (In fact, Forbes recently released their Best Banks in the World report, and Kinective works with over 60% of their named banks!). Kinective is the connector (get it?) that bridges that technology gap and helps modernize the way banking works. Our 575+ team of mega-talented and passionate folks are brought together with the unifying desire to make life easier (and better) for our clients and ultimately paving the way for banks and credit unions to modernize banking for everyone. The Cliffs Notes The Senior Salesforce Admin will join an agile business systems team, reporting to our Director of Business Systems. This role will be instrumental in developing and executing the technical strategy across business systems, including Salesforce as well as other third-party tools. This is an exciting opportunity to support a complex and dynamic implementation within a fun, fast-paced, and growing organization.

Requirements

• 5+ years of Salesforce Administrator experience
• Extensive knowledge of Salesforce platform capabilities, including Sales Cloud, Service Cloud, and Community Cloud, CPQ, and expertise in key Salesforce architectural concepts
• Experience with marketing automation and PSA tools. Specific experience with HubSpot and Certinia a plus
• Proficiency in flows, validation rules, reports, dashboards, and user management
• Experience with Agile project management framework
• Gathering requirements needed for business and functional projects, with the ability to bridge the gap between technical and non-technical personas
• Recommending efficient and holistic solutions, and driving implementation of improvements with strong communication across cross-functional stakeholders
• Effectively solving problems and troubleshooting issues with robust solutions
• Managing multiple priorities in a fast-paced environment while ensuring key deliverables are met
• Proactively identifying and addressing potential bottlenecks or conflicts in timeline
• Presenting information and responding to questions from managers, end-users and staff
• Strong sense of ownership and ability to self-direct workload based on urgency and impact

Nice To Haves

• Preference for experience in the banking and financial institution industry in a B2B SaaS environment

Responsibilities

• Partner with cross-functional stakeholders and Salesforce architect to document business requirements and translate them into scalable technical solutions within Salesforce and other third-party business systems, including Kinective’s PSA tool and marketing automation tool
• Customize Salesforce and other applications by configuring workflows, process automation, user interfaces and data models
• Ensure data quality, perform deduplication, and oversee data migrations
• Maintain comprehensive system documentation, including business process workflows, data flow diagrams, solution architecture and release notes
• Manage user accounts, roles, permissions and licenses
• Develop and maintain reports and dashboards to support decision-making
• Provide ongoing support and troubleshooting for business systems
• Adhere to university policies, industry best practices, and compliance standards for Salesforce and other systems administration

Benefits

• 401(k) plan with company contributions
• Flexible paid time off and company holidays
• Generous parental and caregiver leave
• Comprehensive health benefits including medical, dental, vision, and prescription coverage
• Life and disability insurance
• Wellness resources and professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees