Senior Salesforce Admin

Kinective • Phoenix, AZ

52d • Remote

About The Position

The Senior Salesforce Admin will join an agile business systems team, reporting to our Director of Business Systems. This role will be instrumental in developing and executing the technical strategy across business systems, including Salesforce as well as other third-party tools. This is an exciting opportunity to support a complex and dynamic implementation within a fun, fast-paced, and growing organization.

Requirements

• 5+ years of Salesforce Administrator experience
• Extensive knowledge of Salesforce platform capabilities, including Sales Cloud, Service Cloud, and Community Cloud, CPQ, and expertise in key Salesforce architectural concepts
• Experience with marketing automation and PSA tools. Specific experience with HubSpot and Certinia a plus
• Proficiency in flows, validation rules, reports, dashboards, and user management
• Experience with Agile project management framework

Nice To Haves

• Preference for experience in the banking and financial institution industry in a B2B SaaS environment

Responsibilities

• Partner with cross-functional stakeholders and Salesforce architect to document business requirements and translate them into scalable technical solutions within Salesforce and other third-party business systems, including Kinective’s PSA tool and marketing automation tool
• Customize Salesforce and other applications by configuring workflows, process automation, user interfaces and data models
• Ensure data quality, perform deduplication, and oversee data migrations
• Maintain comprehensive system documentation, including business process workflows, data flow diagrams, solution architecture and release notes
• Manage user accounts, roles, permissions and licenses
• Develop and maintain reports and dashboards to support decision-making
• Provide ongoing support and troubleshooting for business systems
• Adhere to university policies, industry best practices, and compliance standards for Salesforce and other systems administration
• Gathering requirements needed for business and functional projects, with the ability to bridge the gap between technical and non-technical personas
• Recommending efficient and holistic solutions, and driving implementation of improvements with strong communication across cross-functional stakeholders
• Effectively solving problems and troubleshooting issues with robust solutions
• Managing multiple priorities in a fast-paced environment while ensuring key deliverables are met
• Proactively identifying and addressing potential bottlenecks or conflicts in timeline
• Presenting information and responding to questions from managers, end-users and staff
• Strong sense of ownership and ability to self-direct workload based on urgency and impact

Benefits

• 401(k) plan with company contributions
• Flexible paid time off and company holidays
• Generous parental and caregiver leave
• Comprehensive health benefits including medical, dental, vision, and prescription coverage
• Life and disability insurance
• Wellness resources and professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed