Salesforce Admin

Blackthorn.io•New York, NY

5h•Remote

About The Position

Blackthorn.io builds powerful native Salesforce applications that help organizations manage events, payments, and messaging at scale. As a Salesforce Administrator, you'll be the backbone of our internal Salesforce instance, ensuring our team has the tools, data, and automations they need to deliver exceptional experiences to our customers.

Requirements

3+ years of hands-on Salesforce administration experience
Active Salesforce Administrator certification
Proficiency in building complex Flows, managing integrations, and troubleshooting issues independently
Experience in a B2B SaaS environment with an understanding of subscription business metrics
Strong experience working cross-functionally to support marketing, sales, and finance stakeholders
Strong English communication skills for collaboration across time zones
Curiosity and an ownership mindset, you proactively identify platform improvements rather than waiting to be asked

Nice To Haves

Familiarity with our tech stack or Blackthorn products is a plus

Responsibilities

Own and optimize our Salesforce environment, serving as the primary point of contact for all platform-related needs
Manage user access, security settings, and permissions while maintaining data integrity across the organization
Build and refine automations using Flow to streamline business processes
Create custom reports and dashboards that drive decision-making across teams
Handle ongoing system maintenance, including sandbox management and release updates, and proactively identify and manage areas of technical debt
Partner with Sales, Customer Success, and Marketing, along with outside agencies and contractors, to translate business requirements into scalable solutions
Document processes and configurations to ensure institutional knowledge is preserved as we grow