Senior Sales Product Specialist
About The Position
Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating our ambition by building products rooted in the belief that behind every interaction is an opportunity to make a human connection. As a leader in Employee Service, Zendesk provides innovative solutions that enhance productivity, deliver high-quality service at scale, and improve employee experiences. We support our customers with the tools they need to streamline internal operations and foster engagement, ensuring they can support employees during crucial moments - from onboarding new hires to answering benefits questions and managing leave and internal tool requests. We are seeking an Employee Service Sales Specialist with a proven track record in B2C and B2B sales and a passion for driving growth within the SaaS space. In this role, you will be instrumental in expanding our Employee Service account base by building strong relationships with key-decision makers and introducing innovative solutions to new customers. You will also focus on growing our existing partnerships by expanding our offerings and deepening Zendesk's impact.
Requirements
- BA/BS degree or equivalent experience required
- Minimum of 10 years of experience in HR / IT Service & Operations Management
- At least 3 years of experience in Employee Service sales, specifically related to HR/IT use cases.
- Strong, consistent track record of achieving targets & quota, with President’s club membership considered a plus.
- Expertise in navigating complex sales cycles and renewals, including multi-month, value-centric processes with proof of concept stages.
- An entrepreneurial spirit, a collaborative mindset, and a drive for personal and professional growth.
- Ability to understand broad, macro-level business HR / IT needs for prospective clients.
- Excellent communication and interpersonal skills.
- Ability to travel to customer locations.
Responsibilities
- Positioning Employee Service Use Cases: Serve as an expert on Employee Service solutions, assisting the sales team in effectively positioning use cases that address HR and IT challenges. Engage buyers by showcasing the value and impact of our solutions for enhancing employee experiences.
- Collaborative Sales Support: Partner closely with the sales team to manage the end-to-end sales cycle, from initial discovery to deal closure. Support sellers in uncovering client needs, building compelling value propositions, and driving momentum throughout the sales process.
- ROI Analysis and Business Assessment: Develop and present ROI analyses for potential deals, providing quantifiable benefits that support purchasing decisions.
- Employee Service Subject Matter Expertise: Provide subject matter expertise to the sales organization, ensuring they are well-equipped to sell Employee Service solutions and have a deep understanding of ES ideal customer profiles and customer buying journey.
- Quota Accountability: Take responsibility for achieving the employee service quota by supporting and contributing to sales efforts that lead to successful deal closures.
- Feedback Loop with Product Development: Collaborate closely with the product development team to customize our Employee Service solutions based on customer interactions and feedback.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
