Senior Sales Operations Manager (Remote, EST/CST)

M-Files

2h•Remote

About The Position

As the Senior Sales Operations Manager, you will take on a critical leadership role in driving the success of our global go-to-market strategy. You will lead the effort to streamline sales processes, implement best-in-class tools, and leverage data-driven insights to enhance performance and drive sustainable growth. This role involves significant partnership with Sales, Marketing, Finance, and other cross-functional teams to ensure alignment of goals and objectives. You will be responsible for directly supporting senior sales leaders, providing strategic direction, and ensuring the organization has the necessary resources to perform at an optimal level in a high-growth SaaS environment.

Requirements

High School Diploma/GED and experience as outlined below.
8+ years of experience in Sales Operations, Sales Enablement, or similar roles, with a proven track record of driving performance in a global, high-growth SaaS or enterprise software company.
Mastery of sales processes, CRM systems (especially Salesforce), and sales enablement tools. Ability to design and implement systems that scale with the organization.
Strong analytical skills, with the ability to turn complex data sets into actionable business insights using BI tools such as Tableau, PowerBI, or Excel.
Demonstrated experience leading cross-functional initiatives with Sales, Marketing, Finance, and IT teams.
Excellent communication and interpersonal skills, with the ability to influence senior leadership and collaborate effectively across all levels of the organization.
Proven experience managing and mentoring teams to achieve high performance.
Strong project management skills, with the ability to juggle multiple priorities and meet deadlines in a fast-paced environment.

Nice To Haves

Experience in Sales and Marketing automation tools such as Marketo, Pardot, etc.
Prior experience in a sales role (e.g., SDR, Account Executive, Sales Manager).
Global experience working with geographically distributed teams and navigating cultural differences.
Ability to travel internationally (up to 15%).

Responsibilities

Strategic Sales Operations Leadership: Leading the development and execution of sales operations strategy, ensuring alignment with broader business objectives and global go-to-market goals.
Process Innovation & Optimization: Identifying and eliminating inefficiencies in the sales process across global teams. Drive consistency and scalability by developing and enforcing standardized policies and processes.
Data-Driven Decision Making: Utilizing advanced analytics and BI tools (e.g., Salesforce, Tableau, Excel) to produce insights that inform sales strategy and decision-making. Defining, tracking, and refining KPIs to improve sales performance and inform long-term growth planning.
Sales Enablement & Performance: Partnering with Sales and Marketing leadership to design and implement sales enablement tools, training programs, and content that drive productivity and engagement across global sales teams.
Cross-Functional Partnership: Collaborating with GTM teams to refine market segmentation, leading allocation, and qualification processes. Ensuring smooth integration of sales and marketing efforts to drive pipeline growth and customer acquisition.
Forecasting & Reporting: Leading the development of accurate, data-driven forecasts that provide senior management with clear visibility into revenue performance and trends. Partnering with Finance to manage sales compensation, incentive programs, and commission structures.
Global Sales Support: Ensuring that global sales teams are equipped with the necessary tools, systems, and processes to succeed. Providing direct support to key stakeholders in GTM teams and Finance to enhance collaboration and performance.
Leadership & Development: Mentoring and coaching junior team members, fostering a culture of continuous learning and development within the Sales Operations team. Leading the onboarding and training process for new sales reps to ensure they achieve rapid time-to-productivity.
Salesforce & Tech Stack Administration: Overseeing the implementation and management of Salesforce and other sales technology tools, ensuring they are optimized to meet the evolving needs of the business.
Global Impact: Supporting global initiatives by working with regional teams to adapt processes and strategies to local markets. Ensuring that global sales leaders are informed and empowered to execute on key initiatives.

Benefits

As remote enabled company our employees enjoy the flexibility to establish their own life/work balance
10 paid holidays annually
Unlimited PTO
Matching 401K Plan (25% of employee's contribution up to the IRS max)
Health insurance (PPO and HDHP/HSA plans offered)
Dental insurance
Vision insurance
Life insurance (1x employee salary)
Short-term disability (employer paid)
Long-term disability (employer paid)
Flexible Spending Plan (medical and dependent)