Senior Sales Operations Manager

ServiceNow•Waltham, MA

30d•$112,000 - $196,000

About The Position

What you get to do in this role: We are seeking a highly motivated Senior Sales Operations Manager to support our Technology Partnerships sales organization. This is an individual contributor role operationally supporting a sales team to achieve their business objectives and quota. In this role, you will be the strategic operations business partner for our ISV sales VP and teams. You will: Own all aspects of pipeline and forecast management Drive policies and processes to ensure accurate and frictionless close of business; month and quarter-end responsibilities Monitor and resolve opportunity data hygiene to ensure forecast accuracy and completeness. Manage quota assignments, attainment and rep productivity Design and track MBOs, SPIFFs, and other compensation related items. Own creation, communication and governance of operational and compensation policies and processes. Manage and resolve deal and compensation exceptions and escalations. Own all annual planning activities for your aligned sales teams. Provide regular and ad-hoc intelligence for insights into business drivers, performance-to-targets and areas of risks Develop analytical reports and power point presentations to support business briefings, Quarterly Business Reviews (QBRs) and other related leadership needs Drive Power BI dashboard requirements for improved pipeline monitoring Support new rep onboarding - comp plan and quota assignments, system accesses, dashboard and tool enablement. Partner with Sales, Sales Operations, Finance, Commissions, NPI , Legal and other cross-functional teams as needed on deal support. Drive GTM operational readiness by leading and/or participating in projects that improve productivity, efficiency, accuracy, and scale to meet business needs and pain-points

Requirements

8+ years of experience in a software sales organization, supporting field reps and territories.
Strong experience managing pipeline and forecasts
Proficiency with sales systems: CRM, Anaplan, Varicent.
Excellent data analysis and reporting skills via Excel and Power BI.
Outstanding communication and interpersonal skills, with a proven ability to work collaboratively and cross-functionally.
Proven ability to problem-solve and drive conflict resolution
Experience navigating evolving landscapes and shifting business priorities.
Detail orientation coupled with a solutions-focused approach under tight deadlines.

Nice To Haves

Strong understanding of the ISV sales motion is a plus.

Responsibilities

Own all aspects of pipeline and forecast management
Drive policies and processes to ensure accurate and frictionless close of business; month and quarter-end responsibilities
Monitor and resolve opportunity data hygiene to ensure forecast accuracy and completeness.
Manage quota assignments, attainment and rep productivity
Design and track MBOs, SPIFFs, and other compensation related items.
Own creation, communication and governance of operational and compensation policies and processes.
Manage and resolve deal and compensation exceptions and escalations.
Own all annual planning activities for your aligned sales teams.
Provide regular and ad-hoc intelligence for insights into business drivers, performance-to-targets and areas of risks
Develop analytical reports and power point presentations to support business briefings, Quarterly Business Reviews (QBRs) and other related leadership needs
Drive Power BI dashboard requirements for improved pipeline monitoring
Support new rep onboarding - comp plan and quota assignments, system accesses, dashboard and tool enablement.
Partner with Sales, Sales Operations, Finance, Commissions, NPI , Legal and other cross-functional teams as needed on deal support.
Drive GTM operational readiness by leading and/or participating in projects that improve productivity, efficiency, accuracy, and scale to meet business needs and pain-points