Senior Sales Operations Analyst - AI Product Specialists
About The Position
As the Senior AI Product Specialist Sales Operations Analyst, you serve as the analytical and operational cornerstone of Zendesk’s AI Product Specialist sales organization. This role uniquely blends sales operations expertise with deep technical and data manipulation skills to optimize AI product specialist workflows, drive pipeline accuracy, and empower data-driven sales and product strategies. You ensure that complex sales processes and product adoption metrics run with precision, facilitating strategic decisions that fuel growth, integration, and innovation across evolving business ecosystems. Do you thrive at the intersection of sales operations, AI product and data-driven process creation and development? This role offers the opportunity to lead operational excellence for Zendesk’s AI Product Specialists; a role critical to scaling AI capabilities integrated into customer experience platforms. You will partner with the AI sales leadership and cross-functional functions such as GTM Operations, RevOps, Finance, Data and Engineering to seamlessly align and optimize disparate operational frameworks in dynamic and expanding organizational contexts. This is a high-impact individual contributor role demanding mastery in CRM management, automation, analytics, and cross-functional collaboration to support sales and AI product strategies and ensure flawless operational execution in an environment shaped by continual growth and ongoing integration projects.
Requirements
- 5+ years of experience blending Sales Operations and Product/AI Operations within SaaS or AI-driven environments.
- Strong operational rigor with a passion for accuracy, data integrity, and process improvement in sales and product workflows, particularly in complex or rapidly evolving organizational settings.
- Demonstrated ability to drive cross-functional collaboration and influence without direct authority in matrixed and multi-unit organizations.
- Enthusiasm for AI technologies and their role in transforming sales and customer experience.
- Highly autonomous thinker with a proactive, owner’s mentality and resilience navigating change and scale.
- Proficient in Salesforce CRM and related sales acceleration tools, including CPQ and incentive models.
- Expert at converting complex datasets into strategic insights that inform sales and product decisions across evolving organizational structures.
- Effective communicator and collaborator keen on partnering across diverse teams to deliver cohesive results.
- Strong organizational and project management skills to juggle multiple initiatives efficiently in dynamic settings.
Nice To Haves
- Familiarity with AI product ecosystems and integrating disparate systems is a strong plus.
Responsibilities
- Sales & AI Product Operations Enablement: Partner with sales leadership and AI product management to develop, optimize, and execute sales and product adoption workflows that support quota attainment and customer success through evolving organizational and operational landscapes.
- Data & System Integrity: Ensure data accuracy and integration across Salesforce CRM and other platforms; maintain clean, reliable datasets crucial for AI specialist performance and sales pipeline reporting amid scaling environments.
- Automation & Process Optimization: Build and sustain automation pipelines to streamline data synchronization, reporting, and sales notification systems, reducing manual workload and errors during periods of operational change.
- Strategic Analytics, Forecasting and compensation management
- Cross-Functional Collaboration: Act as a liaison between Sales Operations, AI Product Specialists, RevOps, Data Science, Engineering, and Finance to align on sales definitions, data standards, and operational priorities, facilitating harmonized execution across diverse teams and systems.
- Compliance & Best Practices: Monitor adherence to sales processes, compliance standards, and governance policies related to data, compensation, and operational workflows, helping maintain integrity during periods of transition.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1-10 employees
