Senior Sales Manager

DOLPHIN HOTEL MANAGEMENT•Newport Beach, CA

16d•$85,000 - $110,000

About The Position

At Dolphin Hotels, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Dolphin, together we can rise. Sales Manager --- Position Summary The Sales Manager serves as the on-property liaison for group sales, managing group business opportunities within pre-defined peak room parameters. This role is responsible for contracting, closing, and managing group business, conducting site inspections, and ensuring seamless service delivery. The Sales Manager drives revenue through active up-selling, implements brand service strategies, and fosters customer loyalty through excellent service at every touchpoint. ---

Requirements

High school diploma or GED and 4 years of experience in sales, marketing, guest services, front office, or a related field.
Associate degree (2-year) in Business Administration, Marketing, Hotel/Restaurant Management, or a related field, and 2 years of relevant experience.
Strong verbal and written communication skills.
Ability to work independently with minimal supervision.
Effective at resolving client concerns and identifying sales opportunities.
Proficient in Microsoft Office Suite (Word, Excel), and hospitality sales software (e.g., Delphi).
Sound mathematical and budgetary analysis skills.
Comprehensive understanding of hotel operations and interdepartmental collaboration.
Ability to set, pursue, and exceed individual and team sales goals.
Must be fluent in the primary language(s) used in the workplace.

Responsibilities

Achieve group revenue goals by responding to incoming group/catering leads that align with peak room parameters.
Actively solicit new and existing accounts through outbound calls, sales calls, site inspections, and written communication.
Prepare customer correspondence, internal reports, and maintain accurate sales files.
Attend and participate in RevMax meetings, pre-convention meetings, training sessions, and sales-related meetings.
Represent the hotel at trade shows, industry events, and community functions.
Collaborate with internal departments to ensure a seamless guest experience.
Continuously monitor market trends, competitor activities, and client needs to drive sales strategies.
Execute all duties in alignment with brand service standards and applicable initiatives.
Perform other duties as assigned to meet the evolving business needs of the hotel.