Senior Sales Manager

Choice Hotels International • Nashville, TN

22h

About The Position

Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit www.choicehotels.com. The ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit. Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson. Leader of the property’s sales department and responsible to drive all top line revenues in assigned hotel with leadership, revenue management, marketing and sales acumen. Comfortable. Convenient. Unmistakably Radisson. Join a team that’s all about great service, genuine hospitality, and everyday opportunities to shine. At Radisson Hotel Nashville Airport, we keep things welcoming, supportive, and teamwork‑driven. Just minutes from the airport and close to all things Music City, it’s a great place to build your skills and grow your career. If you’re friendly, dependable, and excited to make a difference for our guests, we’d love to have you on our team. Your next career step starts here.

Requirements

• High school diploma required, bachelor’s degree preferred
• Minimum five years sales management experience within hotel industry
• Minimum two years at an upscale brand in past five years in sales management
• General knowledge of contract laws
• Experience managing owner relationships
• Experience managing a team
• Able to resolve conflicts; guests, supervisor and employee
• Able to collaborate effectively with other hotel employees and managers to ensure teamwork
• Ability to interpret and implement strategies based on reviews of STR, TravelClick/Kalibri Labs, GDS audits, Online Booking tools
• Expert computer skills including Microsoft Office suite, Delphi and/or Opera, including Catering and Convention Services deliverables
• Knowledge of hotel operations including; preparation of business plans, budget forecasting, quality assurance program, hospitality law, and long-range planning
• Ability to travel
• Required to stand, sit, and walk for extended periods of times
• Lift, carry, or otherwise move and use of force or exertion up to 75 lbs.
• Use of manual dexterity of common office equipment; such as but not limited to, computers, printers, phones ect.

Responsibilities

• Serves as authority on sales processes, contracts, sales platforms and liaison for hotel’s collaboration
• Collaborates with all departments in deploying “Everybody Sells” strategies and deployment
• Participates in the development of the hotel’s business strategies
• Participates in the development and implementation of sales strategies that support achievement of the hotel’s goals:
• Develops and implements strategies for achieving individual sales goals
• Achieves market share and revenue goals by working with the Director of Sales (Marketing) on individual and team goals within assigned market segments
• Prepares proposals and contracts that are geared to maximize profit while satisfying client needs
• Responds to Request For Proposals (RFPs) as they relate to customer inquiries in alignment with brand standards
• Communicates clients' requests to all departments in an effective and timely manner via group resume(s) and details Banquet Event Orders (BEOs)
• Solicits files on a timely basis to confirm business
• Uses outside sales calls, prospecting, hotels tours and hosting of clients to solicit new business
• Delivers and sells hotel’s features and benefits to meet clients' needs
• Contacts in-house customers to retain and grow existing business, repeat bookings or referrals to other Radisson Hotels
• Reviews individual goals on a weekly basis; recommends and takes appropriate actions to achieve objectives in key result areas
• Ability to pivot in both markets and team role pending changing economic and team dynamics
• Ensures maximum occupancy, daily, by performing follow-ups on progress of groups booked with events services team and meeting planners
• Ensure all materials used are in accordance with brand standards
• Potential travel to trade shows and customer events, representing RHGA and your hotel within company expectations
• Exemplifies excellent written and oral communication skills with all stakeholders, including ownership and operational partners
• Collaborates with GM in the development and implementation of business strategies for the hotel which are aligned with RHGA’s overall mission, vision values and strategies
• Develops, implements and leads strategies for achieving sales goals aligned with hotel’s goals
• Communicates and reinforces the vision for customer service to all hotel managers, supervisors and employees
• Continually improve hotel sales and adheres to Radisson brand standards
• Exemplifies minimum requirements of the 100% Guest Satisfaction Guarantee are in place and understood by all employees by developing customer feedback avenues (soliciting input, reports, etc.) and focusing management team on identifying trends and developing and implementing solutions
• Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
• Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service
• Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems
• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
• Manages Sales Coordinator and their job duties, delegation, training where applicable
• Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest
• Responsibility #1 (70%): Sales initiatives, managing RFPs, generating new leads, and providing clear, strong and creative negotiation and accommodation for current and potential client requests while also delegating appropriate tasks and responsibilities to direct reports to generate greatest efficiencies.
• Responsibility #2 (20%): Conduct market research and analysis to align with industry trends and opportunities for soliciting business and maintaining client loyalty for future bookings.
• Responsibility #3 (10%): Attend networking events, participate in community involvement opportunities, and serve as a strong presence for hotel service and brand advocacy.

Benefits

• Employee discounts on thousands of hotels
• 1st of the month following 30 days of service: Full benefits package to our full-time employees, including health, dental, vision, short & long term disability, auto insurance, and so much more!
• 401(k) Retirement Plan
• 90 Days: Paid Vacation Time
• 8 Paid Holidays
• Paid Bereavement
• 1 Year: Paid Floating Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Senior