Senior Sales Manager, Cell Culture Media

UPSIDE Foods • Emeryville, CA

24d • $120,000 - $220,000

About The Position

UPSIDE is seeking an experienced sales professional who enjoys a fast-paced work environment and growing a business from the ground up. This role is responsible for managing key customer accounts to meet sales and revenue targets for cell culture media, supplements, and process liquids. This is the perfect opportunity for someone who is able to negotiate, find win-win situations for both the customer and UPSIDE, and drive conversations to realize sales. The ideal candidate will collaborate very closely with Quality, Supply Chain, R&D, Manufacturing, and other stakeholders to ensure that customers receive the orders in a timely manner and are satisfied to create repeat sales. This person is an approachable listener that can form relationships with key customers and effectively provide the voice of the customer to the UPSIDE team.

Requirements

• Technical background with good understanding of biological systems with 7+ years of working experience. BS in biology, biochemistry, engineering or a similar technical degree, highly desirable. Experienced with suspension cell culture and tissue culture.
• 5+ years of experience in sales to direct/indirect channels. Sales experience in biotechnology related industries. Experience related to cell culture systems, including cell culture media, buffers, process liquids, etc. is highly desirable.
• Customer-focused - Active listening to customer’s needs, concerns, feedback, and resolving issues to ensure the customer is satisfied.
• Proficient negotiation balancing customer needs and business objectives.
• Excellent communication skills to customers and internal stakeholders ensuring that internal teams align to customer needs.
• Proactive mindset and sense of urgency to meet sales targets, navigate ambiguous situations and deliver products to the end user.
• Comfortable working in a fast-paced and cross-functional environment.

Nice To Haves

• Excellent written and verbal communication skills
• Knowledge of business execution systems

Responsibilities

• Manage a portfolio of customer accounts including development of CRM system
• Develop sales strategies to meet sales and revenue targets.
• Some direct customer outreach
• Maintain good long-term customer relationships
• Identify and work with key decision makers and senior management
• Provide customer support by connecting customers with key individuals within the organization that can solve technical issues or provide the right solutions.
• Provide the voice of customers to the organization by collecting key feedback, developing insight into the customers’ processes, needs and strategies.
• Manage customer quotes and orders within ERP systems
• Liaise with Manufacturing Operations, Supply Chain, Quality, etc. to ensure on time in full delivery of product.

Benefits

• Stock options for all full-time incoming team members!
• 83-100% employer-paid healthcare premiums for team members (medical [including HSA and FSA], dental, and vision)
• Pet insurance for your furry family members!
• Unlimited PTO
• Company-sponsored learning & development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees