Senior Sales Engineer (1853)

CoreSite•Santa Clara, CA

15h•$155•Hybrid

About The Position

The Senior Sales Engineer is responsible for leading the technology evaluation and solution design stages of the sales process and serves as the primary technical advisor and product advocate in close collaboration with the Sales team. This role ensures that CoreSite’s products and service offerings align with customer requirements to drive value and deal success. The Senor Sales Engineer must be able to articulate technical concepts and product positioning to both business and technical stakeholders, while identifying and resolving all technical issues within assigned accounts to ensure complete customer satisfaction and continuity throughout all stages of the sales process. The Senior Sales Engineer evaluates customer requirements and business processes to prepare, present, and promote tailored business solutions, while ensuring the quality and integrity of the overall sales process to support proper implementation and deal profitability. This role requires proficiency in both business operations and the technical aspects of datacenter infrastructure, including mechanical and electrical systems, as well as IP transit and carrier networking.

Requirements

Ability to thrive in a hybrid work model, with regular onsite presence of up to four days per week.
Ability to travel up to 25%, with the potential for increased travel or in-office presence as business needs evolve
Strong, in-depth knowledge of data center infrastructure, including mechanical and electrical systems, cloud services, storage technologies, and networking technologies such as multi-gigabit Ethernet and optical solutions, multi-protocol and converged services, IP VPN (MPLS), and Internet/VOIP services.
Strategic and customer-facing, with the ability to identify market opportunities, communicate technical concepts to both technical and non-technical audiences, and guide customers and internal teams toward scalable, efficient solutions.
Exceptional communication, collaboration, and interpersonal skills with the ability to write clearly, present effectively, and build trusted relationships across teams, customers, and vendors.
Self-motivated, highly organized, and results-driven, with strong problem-solving skills and the initiative to manage multiple complex projects, meet deadlines, and deliver high-quality outcomes.
Capable of delivering effective presentations and developing clear documentation, training materials, and technical proposals.
Committed to continuous learning and team development through mentorship, knowledge sharing, and active participation in industry learning opportunities such as educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
Bachelor's degree in a technical field preferred, or equivalent combination of education and experience.
5+ years of experience in Sales Engineering, Systems Engineering, or a related IT field.
Strong understanding of enterprise networking technologies, including architecture, protocols, and service models.

Nice To Haves

Data center industry experience strongly preferred.

Responsibilities

Participate in customer-facing meetings to align strategic objectives and determine business and technical requirements for tailored solution development.
Drive customer confidence and acceptance by articulating value through demonstrated cost savings and operational efficiencies.
Manage assigned accounts and opportunities, ensuring ongoing customer satisfaction, retention, and account growth.
Demonstrate leadership presence by ensuring the site and computer rooms are consistently customer-ready, reinforcing a culture of operational excellence.
Evaluate customer deployment requests against CoreSite’s data center deployment criteria to determine feasibility.
Prepare and deliver technical proposals, analysis, and architectural design overviews for existing and potential customers.
Lead in-depth product and solution discussions, clearly communicating features and benefits aligned with CoreSite’s service offerings.
Conduct comprehensive assessments of customer IT environments, including network, power, cooling, and space, and design tailored solutions, including on-site walkthroughs.
Develop deep technical expertise in CoreSite’s infrastructure to optimize space and power utilization and propose future improvements.
Prepare cost estimates by both studying blueprints, drawings, and customer-provided documentation, and by consulting with other technical experts as needed.
Promote core space/power solutions and interconnection services (e.g., OCX, Any2), ensuring competitive, value-driven designs that support deal conversion.
Perform technical qualification by actively listening and asking thoughtful, strategic questions to uncover customer needs, technical requirements, and solution readiness.
Develop and maintain deep technical expertise in electrical and mechanical design, built capacity, and design capacity of each computer room, including space, cooling, power, and distribution.
Coordinate with external vendors and contractors to evaluate, select, and/or integrate third-party technical solutions as required by the customer environment.
Manage and optimize designs while maximizing leasable square footage.
Select panels for dedicated, shared, and power-through-portal deals, monitoring and managing the case queue daily.
Track panel quantity and balance Power Distribution Units (PDUs) at the computer room level to maintain efficiency and redundancy.
Optimize rack placement and power density to achieve capacity goals for each computer room.
Monitor remaining capacity of each computer room by tracking new leases and customer churn, using CIM reports as a guide, and maintaining ownership of capacity definitions in partnership with CIM.
Develop a master plan for remaining space in each computer room, accounting for the impact of physical layout, design changes, and customer churn on rack positions and leased kilowatts.
Partner with Sales teams to define, position, and design tailored technology solutions that meet customer needs and business objectives.
Collaborate on RFP/RFI responses and proposal development.
Develop sales tools and training materials to support the Sales team, staying current on CoreSite’s product offerings and latest developments in core products to ensure accurate and effective internal training and enablement.

Benefits

First-day medical insurance through Cigna with generous premium cost coverage
Dental insurance through Delta Dental
Vision insurance through VSP
Telemedicine through MDLive for Cigna
Healthcare and dependent care flexible spending account (FSA) plans
Health saving account (HSA) plans for employees participating in the High Deductible Health Plan
Life, AD&D, short-term disability, and long-term disability insurance fully paid by the company
Voluntary coverage benefits for supplemental life, critical illness, accident, and hospital insurance
First-day eligibility for 401(k) savings plan through Fidelity, which includes an attractive matching company contribution with a 5% company match
Discretionary annual bonus and equity incentive plan
Employee stock purchase plan (ESPP) with a 15% discount
16 days of paid time off (PTO)11 paid company holidays and additional floating holidays
Additional paid time off for school events, elder care, volunteering, bereavement, jury duty, voting, parental leave and disability leave
Free parking or a company contribution toward a public transit pass
Wellness Reimbursement Program: Yearly stipend of $500 for employees and $300 for dependents, up to $800 total for the family
Wellness Incentive Program: Participate in various wellbeing activities to earn up to $450 per year in cash incentives
Technology Stipend: $100 monthly stipend.
Educational Reimbursement Program: Work-related learning and development with reimbursement on qualifying degree programs, up to $5,250 per year
Giving Back: Charitable donation matches up to $5,000 per year and nominate organizations for Company Foundation grants
Financial Management: Access to financial coaching, digital tools and services to manage and pay student loan debt quicker
Pet Insurance: Keep your furry friends healthy and happy
Family Planning: Benefits and services related to fertility, pregnancy, menopause, adoption and surrogacy
Employee Assistance Program: 24x7 service to support family, work, money, health, legal and life challenges
Counseling and Caregiving Programs: Including access to mental health services, licensed counselors, and caregiving tools including membership for finding care.
Referral Bonus: Receive a $3,000 cash bonus if referred candidate is hired and meets eligibility requirements
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LinkedIn Learning Membership: Support your development when accessing LinkedIn’s online library of courses and videos