Senior Sales Engineer

Figment•New York, NY

8h•$120,000 - $150,000•Remote

About The Position

Figment is looking for a Senior Sales Engineer to support our growth in North and South America. In this role, you’ll act as the technical expert in sales engagements, lead integration for institutional clients, and manage relationships – all to deliver world-class staking products. You’ll work closely with exchanges, banks, custodians, wallets, asset managers, liquid (re)staking protocols and other institutional players to guide them as their go-to technical contact for using Figment’s APIs and other technical products. This is a full-time role based in the US, collaborating with a global team across North and South America, Europe, and Southeast Asia. You’ll have access to, and are encouraged to work out of our offices in New York and Toronto.

Requirements

A self-starter with a proactive mindset, eager to tackle complex technical challenges and take full ownership of solutions
Strong understanding of and passion for crypto and staking
Extensive experience as a sales engineer, solutions architect, or similar
Proficient in at least one programming language and basic JS scripting skills
Ability to effectively communicate complex technical concepts to both technical and non-technical audiences
Proven track record of building and maintaining relationships with clients and stakeholders
Proficiency in conducting live product demonstrations
Ability to work effectively in a remote team environment
Strong problem-solving skills and ability to navigate complex situations with ease

Responsibilities

Collaborate closely with account executives to meet with client-side product managers and tech leads to understand their needs and position Figment’s staking solutions effectively
Conduct live demonstrations of the Figment products to showcase functionality and capabilities
Lead technical discovery, solution design, and implementation
Gather client feedback and collaborate with Product to refine Figment’s offerings
Serve as the client's trusted technical resource for all staking-related inquiries, offering expert guidance and support on both the product and protocol level
Maintain timely communication and follow-up with clients to address any questions or concerns, ensuring exceptional customer satisfaction
Develop and maintain technical documentation and POCs

Benefits

100% remote-first environment.
4 weeks of PTO that kick in day one, with an additional 1 week of flex days.
Extended company-paid health benefits that kick in day one.
Best in class parental leave and flexible arrangements.
A home office stipend to create a space that you enjoy working in.
Monthly Wifi reimbursement.
A yearly Learning & Development budget.
401K (US) or RRSP match (Canada).
Stock Options in the company.
A competitive bonus (based on company performance) that is distributed bi-annually
Annual onsite company gatherings and retreats to inspire team bonding, collaboration, and fun!