Senior Sales Engineer

Progress • Burlington, MA

14d • Hybrid

About The Position

We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experiences with agility and ease.
We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Senior Sales Engineer and help us do what we do best: propelling business forward. This will be a hybrid role so splitting your time between your home office and either our Raleigh NC or Burlington MA location. Candidates must be local to one of those locations to be considered for this role.
We are seeking an experienced and consultative Senior Presales Specialist to play a critical role in helping customers unlock the full value of our SaaS and data solutions. In this role, you will go well beyond product demonstrations—acting as a trusted technical and business advisor to customers and a strategic partner to Sales.
You will lead complex discovery efforts, shape high-impact use cases, and demonstrate how our solutions drive measurable business outcomes. You’ll bring strong technical credibility, business acumen, and the confidence to influence customer decisions while mentoring others on the team.

Requirements

• Proven experience in a presales or sales engineering role, supporting complex or enterprise customer engagements.
• Strong technical foundation with experience in PHP-based applications, SaaS platforms, and data-driven solutions.
• Ability to quickly understand customer architectures and explain technical concepts in business-friendly terms.
• Demonstrated success leading discovery sessions and shaping solution approaches.
• Excellent communication, storytelling, and presentation skills with both technical and non-technical audiences.
• Experience partnering closely with Sales to influence deal outcomes.
• Strong curiosity and continuous-learning mindset.
• Collaborative, team-oriented approach with a willingness to mentor others.
• Familiarity with CRM tools (Salesforce, HubSpot, etc.).
• Willingness to travel occasionally for key customer engagements (as applicable).

Responsibilities

• Strategic, Business-Focused Discovery
• Lead sophisticated discovery conversations with customers to uncover complex business challenges, workflows, and strategic objectives.
• Translate ambiguous or high-level business problems into clearly defined solution opportunities.
• Guide customers toward outcome-focused thinking rather than feature-level requirements.
• Advanced Use Case Development & Solution Mapping
• Analyze customer environments, architectures, and processes to identify high-value, differentiated use cases.
• Map product capabilities to customer business practices, industry patterns, and long-term strategic goals.
• Design solution approaches that balance customer needs, technical feasibility, scalability, and future growth.
• Value-Driven, Executive-Ready Demonstrations
• Deliver tailored, compelling demonstrations for technical and business audiences, including senior stakeholders.
• Clearly articulate why the solution matters—linking capabilities to business impact, efficiency gains, and ROI.
• Adapt demonstrations dynamically based on customer feedback, questions, and priorities.
• Technical Credibility & Architecture Awareness
• Apply strong technical knowledge across SaaS and data platforms, including hands-on familiarity with PHP-based applications and environments.
• Confidently discuss how the solution integrates with customer systems, workflows, and custom applications.
• Partner effectively with Engineering and Product to address complex technical questions and edge cases.
• Sales Partnership & Deal Leadership
• Act as a strategic partner to Sales, helping shape account strategy, solution positioning, and expansion opportunities.
• Lead the technical aspects of complex or enterprise deals, including proof points, solution validation, and risk identification.
• Participate in account planning and customer strategy sessions to ensure alignment on business outcomes and solution approach.
• Customer Education & Advisory Enablement
• Educate customers on best practices, advanced use cases, and architectural considerations.
• Support the development of business cases, ROI models, and value narratives to inform customer decision-making.
• Help customers understand not just the solution, but how to successfully adopt and operationalize it.
• Mentorship, Feedback & Continuous Improvement
• Serve as a mentor and informal leader for junior presales team members.
• Capture insights from customer engagements and feed them back to Product and Engineering to influence roadmap and improvements.
• Document reusable use cases, demo patterns, and success stories to raise the overall effectiveness of the presales organization.

Benefits

• Medical, dental, vision, life & disability, and financial benefits (including 401(k) retirement savings plan.
• Tuition Reimbursement program.
• Additional voluntary benefits including crucial illness/hospital indemnity, identity theft protection, auto & home insurance, legal, and pet insurance.
• Competitive salary, uncapped commission, and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback
• Flexible paid vacation time, paid day off for your birthday, and company holidays.
• A variety of leave plans, including Parental Leave.
• Employee Assistance Program (EAP) and an employee well-being program focusing on physical, mental, and financial health.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed