Senior Sales Coordinator

HEI Hotels & Resorts•Miami, FL

About The Position

About Us Celebrate your style at Aloft Miami Airport, a hip new hotel that's only 15 minutes from Miami International Airport (MIA). We are different by design at the Aloft Miami Airport and it’s all about fun at work in a relaxed environment with professionals constantly aspiring to exceed guest expectations. The Aloft brand is the perfect platform to enter the Hospitality industry with hands on exposure to Hotel Operations and a team that supports each other. We offer free parking for our associates, competitive pay and benefits in an environment that promotes growth and development. Are you ready to join our Vibrant Team? Let’s have a chat to discuss how we can elevate your career. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Assist the Sales Team in the administrative functions required for effective hotel sales and management.

Requirements

Hotel experience preferred.
Basic administrative knowledge such as business letters, formats, and telephone etiquette.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy.
Ability to access and accurately input information into a computer using Microsoft Office Suite.
Ability to follow written and verbal instructions.
Ability to stand and/or sit and continuously perform essential job functions for duration of shift with or without reasonable accommodation.
Ability to set-up and maintain filing systems.
Effective verbal and written communication skills.
Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Responsibilities

Act as Liaison between Sales Manager(s) and clients in Sales Manager's absence.
Take booking inquiry information via phone and prepare proper paperwork.
Uses various computer word processing and other software packages to enter data, produce contracts, correspondence, forms, memorandum and other documents.
Answer telephone and respond to caller inquiries speaking in a clear and pleasant manner.
Exercise decision making skills to direct caller’s request.
Accurately record messages for staff and distribute the written messages to the staff members in a timely manner.
Handle individual reservations for VIP clients.
Ensure that all arrangements, including upgrades, are handled properly, coordinating with other departments through oral and written instruction.
Organize, file and retrieve documents in appropriate binders in order to maintain essential records used in the department operation.
Answer incoming telephone calls, completing a lead form for all inquiries and assist guests with questions, changes and special requests.
Ensure no leads are abandoned and all calls are returned promptly (generally within four hours).
Communicate requests to appropriate departments.
Type all banquet event orders and convention resumes with appropriate cover letters.
Type thank you letters and comment cards.
Maintain filing system according to HEI Hotels and Resorts standards.
File contracts and correspondence daily.
Daily pull of trace cards and files.
Optimize room rental charges.
Consistently participate in the re-booking of repeat business by having a track record of long term client relationships
Actively participate in industry related organizations (NACE, MPI).
Actively prospect and solicit local market for new business; to include direct phone calls and outside sales calls
Attend local networking event to increase awareness of the hotel and meet new clients
Organize in-house events for clients such as evening receptions to connect with corporate clients, etc.
Thorough knowledge of sales techniques including strong closing skills as well as negotiating skills.
Comfortable with hotel site inspections and client presentations.
Excellent creative skills to provide innovative set-ups and functions for groups.
Provide overall direction, coordination, and ongoing evaluation of operations.
Detailed execution of all banquet event orders generated by the Convention Services Department.
Excellent knowledge of computers, specifically CI TY, Word and Excel.
Monitor group room blocks and pick up, generate detailed resumes for the operating departments.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job related duties as assigned.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed.
Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.
HEI also provides pet insurance through the ASPCA.
For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.
Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.
Specific details and eligibility of these programs vary by location and employment status.
Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.

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