Senior Sales Coordinator

Ontex•Alpharetta, GA

About The Position

The Senior Sales Coordinator plays a critical role in driving effective commercial execution by owning key sales operations, data, and forecasting processes that support revenue growth and customer performance. This role goes beyond coordination to proactive execution - ensuring accuracy, visibility, and momentum across sales forecasting, item management, customer reporting, and cross-functional alignment. This position serves as a trusted operational partner to Sales, Supply Chain, Finance, and Customer Service, helping translate strategy into action while strengthening customer relationships and supporting data-driven decision-making.

Requirements

Bachelor’s degree in Business, Marketing, Supply Chain, Analytics, or related field
3–6 years of experience in CPG sales operations, sales coordination, commercialization, customer operations, or supply chain support
Strong experience working with retailer portals, item setup, pricing, product data, and customer documentation
Hands-on experience supporting sales forecasting, inventory planning, and forecast file management
Advanced Excel proficiency (lookups, pivot tables, large datasets, trackers, and reporting)
Proficiency in PowerPoint and Microsoft Word for customer-facing and internal materials
Working knowledge of SAP or similar ERP systems
Comfortable working with raw data, forecast files, and inventory constraints
Ability to manage multiple priorities in a fast-paced, evolving environment
Strong ownership mindset — an executor who anticipates needs, solves problems, and drives work forward
Confident communicator who can work cross-functionally and be customer-facing when needed
Interest in continued growth within commercial, sales operations, or account support roles

Nice To Haves

Experience working with Nielsen or similar syndicated data preferred

Responsibilities

Own end-to-end item setup, maintenance, and updates across retailer portals and customer systems (e.g., mass, dollar, and retailer-specific platforms)
Manage pricing setup, validation, and approvals, ensuring accuracy and alignment with customer agreements
Coordinate product specifications, packaging, and artwork updates with Product, R&D, Design, and Compliance teams
Maintain clean, accurate master data and documentation to support launches, line extensions, and ongoing item updates
Proactively manage timelines and dependencies to ensure smooth commercialization execution
Support and contribute to sales forecasting activities, including forecast file management, inventory alignment, and variance analysis
Partner closely with Sales, Supply Chain, and Customer Service to address inventory constraints, raw material challenges, OTIF performance, and customer service issues
Track orders, shipments, instock performance, and delivery issues, escalating risks and driving resolution
Prepare and maintain customer-facing materials for line reviews, forecasts, and business updates
Support trade deduction tracking and collaborate with Finance to reconcile claims and identify trends
Build, maintain, and improve Excel-based trackers, dashboards, and reporting tools to support sales visibility and decision-making
Leverage Nielsen or syndicated data to support sales analysis, performance tracking, and customer insights
Create recurring and ad-hoc reports for internal stakeholders, ensuring data accuracy and consistency
Support PowerPoint deck development for customer meetings, leadership reviews, and internal planning
Serve as an execution owner — identifying gaps in workflows, data, or documentation and implementing improvements
Maintain organized shared drives, documentation standards, and version control across sales materials
Coordinate product samples, customer requests, and internal deliverables with a strong sense of urgency
Act as a reliable point of contact across functions, keeping work moving and following through on commitments
Bring structure to ambiguous or imperfect processes while maintaining pace and accuracy