Senior Industrial Sales Coordinator

Waste Management, Inc. (WM) • Windsor, CT

12h • $22 - $27 • Remote

About The Position

Sets up and maintains digital customer records and provides administrative support for the Technical Service Center and Industrial Sales Team. Provides service and support for internal and external customers. Leads process change initiatives and contributes to the onboarding of new Industrial Sales Coordinators.

Requirements

• High School Diploma or G.E.D (accredited).
• Three (3) years of relevant work experience (in addition to education requirement).
• Intermediate level experience with Microsoft Word, Excel and Windows.
• Ability to prioritize and apply common sense to carry out instructions furnished in written, oral, or diagram form is required.
• Ability to deal with and solve practical problems specific to job is required.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals is required.
• Ability to write routine reports and correspondence is required.
• Ability to speak effectively before groups of customers or employees of organization is required.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers is required.
• Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the workday.
• In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons, or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID, or TSA approved alternative.

Responsibilities

• Conducts data entry and data maintenance within WM tools and systems.
• Fields and either routes or resolves inbound customer inquiries (calls, emails, chats, cases, etc.)
• Performs quality assurance reviews of data entry and data maintenance within WM tools and systems.
• Prepares customized bills, exports from WM systems, and various customer letters and correspondence.
• Prepares complex reporting for Internal and External customers.
• Identifies opportunities for process improvement and executes implementation.
• Acts as an interdepartmental liaison to resolve issues and drive improved partnerships.
• Provides daily guidance and support for other Industrial Sales Coordinators, including handling escalations.
• Trains and mentor's new hires and other ISCs on the team.
• Handles customer escalations that may require deviation from standard scripts, and procedures.
• Oversees real-time performance of team including queue management.
• Monitors queues, planners, cases and emails and provides feedback as necessary to ensure quality standards are met.
• Expedites sensitive operational issues and makes appropriate decisions to inform a Supervisor/Manager or takes independent action if necessary.
• Acts as a liaison between call center representatives, supervisory staff, and other departments.
• Performs special projects and other duties as assigned by Supervisor.
• Actively participates in key departmental and divisional initiatives when called upon.

Benefits

• At WM each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short-Term Disability.
• As well as a Stock Purchase Plan, Company match on 401K, and more!
• Our employees also receive Paid Vacation, Holidays, and Personal Days.
• Please note that benefits may vary by site.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED