Senior Sales Coordinator

Montage International•Healdsburg, CA

17d

About The Position

Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application. We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes. If you are an internal applicant, please log into Workday and apply for your application to be considered. Please Click Here to apply internally. At Montage Healdsburg, It’s All Because of YOU! Senior Sales Coordinator Imagine turning your passion and talent into a fulfilling career. Imagine a beautiful workplace where you can learn, grow, and have fun. At Montage Healdsburg, we know our success is all because of you. Here, you’re not just an associate but a passionate creator of authentic, personalized experiences. You’ll feel empowered to think creatively, discover career growth opportunities, and have fun while crafting lasting, cherished moments for our guests. Working at Montage Healdsburg is more than a job; it’s a way of life. Don’t just imagine the possibility—join us.

Requirements

You are passionate about Sales, Marketing, and Events
You are passionate about exceptional service and execution
You are a strong communicator, team player and love assisting people
You are open to learning, developing, and growing both yourself, personally, and helping others do the same
You are trustworthy and have integrity
Ability to identify and assist in the development of accounts
Ability to act independently with minimal or no supervision
Intermediate skills in Word, Excel, PowerPoint, and Outlook; daily use of nearly all programs will occur
Math skills, as well as budgetary analysis capabilities
Able to work a flexible work schedule including weekends and holidays if needed
Grasping, holding, sitting, walking, repetitive motions, bending over
Ability to stand and exercise mobility for extended periods of time during your scheduled shift
Ability to lift and carry up to 50 pounds regularly and for extended periods during the shift

Nice To Haves

Luxury Hotel experience preferred

Responsibilities

Provide excellent customer service to our clients and their guests, third party and direct bookings
Maintain visibility and integrity of our department throughout the resort promoting mutual cooperation in assuring our clients are delivered the service as promised
Conduct property site inspection tours and educational tours
Support and promote the initiatives of the Group Sales team as needed
Monitor production of group accounts and credit card accounts
Proactive engagement with clients in order to ensure exceptional service delivery and execution
Communicate VIP arrivals and ensure guests receive applicable amenities with our internal departments.
Create arrival notifications to be distributed and reviewed by leadership for group guests and conduct pre-arrival room checks for guests to confirm cleanliness, amenities and proper setup.
Greet guests, prepare personalized pre-arrival communications and ensure guest accommodation(s) are fully prepared for arrival.
Review and regularly update the group sales portals to communicate with luxury clientele and ensure full satisfaction
Deliver on guests’ expectations and have the desire to create WOW moments
Perform additional duties as assigned that may be outside the scope of duties, based on business needs