Senior Sales Business Retention Associate

Wolters Kluwer • Kennesaw, GA

1d • $40,000 - $67,550

About The Position

About the Role: As a Senior Sales Business Retention Associate, you will leverage your specialized skills to address non-standard operational and administrative issues. Your role will be crucial in shaping customer experiences and ensuring their loyalty, contributing significantly to the company’s success.

Requirements

• Customer Relationship Management: Advanced skills in maintaining and enhancing client relations.
• Communication: Strong verbal and written communication abilities.
• CRM Software: Advanced proficiency in CRM software and tools.
• Problem Solving: Resolve complex client issues rapidly.
• Time Management: Handle multiple complex tasks efficiently.
• Active Listening: Deep understanding of client needs and concerns.
• Team Collaboration: Lead and collaborate with cross-functional teams.
• Data Analysis: Skills in analyzing detailed customer feedback and trends.

Responsibilities

• Address and resolve a wide array of customer retention issues.
• Develop and maintain detailed customer records.
• Create and implement detailed customer retention strategies.
• Conduct in-depth follow-ups to ensure customer satisfaction.
• Provide comprehensive product and service information.
• Lead the resolution of escalated issues from junior associates.
• Spearhead retention-focused sales initiatives.
• Work closely with internal teams for advanced problem-solving.
• Analyze and report customer feedback to inform strategy.
• Participate in specialized training programs.

Benefits

• Medical, Dental, & Vision Plans
• 401(k)
• FSA/HSA
• Commuter Benefits
• Tuition Assistance Plan
• Vacation and Sick Time
• Paid Parental Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees